Jiaqi Lu

Columbia Business School - Decision, Risk, and Operations

New York, NY

United States

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Managing Customer Churn via Service Mode Control

Columbia Business School Research Paper No. 18-52
Number of pages: 93 Posted: 20 Jun 2018 Last Revised: 16 Jan 2020
Yash Kanoria, Ilan Lobel and Jiaqi Lu
Columbia Business School - Decision Risk and Operations, New York University (NYU) and Columbia Business School - Decision, Risk, and Operations
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Citation 2

Abstract:

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Stochastic model applications, optimal control, buyer behavior, customer lifetime value, happiness, churn, goodwill model