Geoffrey Tomaino

INSEAD - Singapore

Singapore

SCHOLARLY PAPERS

2

DOWNLOADS

298

SSRN CITATIONS

0

CROSSREF CITATIONS

1

Scholarly Papers (2)

1.

Denied by an (Unexplainable) Algorithm: Teleological Explanations for Algorithmic Decisions Enhance Customer Satisfaction

INSEAD Working Paper No. 2020/39/MKT
Number of pages: 60 Posted: 02 Sep 2020 Last Revised: 22 Jan 2021
INSEAD - Singapore, Ben Gurion University, INSEAD and INSEAD - Marketing
Downloads 267 (149,120)
Citation 1

Abstract:

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Algorithms, Consumer Psychology, Explanations, Digital Interactions, Customer Relations

2.

Intransitivity of Consumer Preferences for Privacy

INSEAD Working Paper No. 2021/50/MKT
Number of pages: 58 Posted: 13 Sep 2021
Geoffrey Tomaino, Klaus Wertenbroch and Daniel J. Walters
INSEAD - Singapore, INSEAD - Marketing and INSEAD
Downloads 31 (585,138)

Abstract:

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Compatibility Principle, Marketing Automation, Preference Transitivity, Privacy Preferences, Procedure Invariance