Brett Hathaway

Johns Hopkins University - Carey Business School

100 International Drive

Baltimore, MD 21202

United States

SCHOLARLY PAPERS

4

DOWNLOADS

274

SSRN CITATIONS

3

CROSSREF CITATIONS

1

Scholarly Papers (4)

1.

The Gatekeeper’s Dilemma: 'When Should I Transfer This Customer?'

Johns Hopkins Carey Business School Research Paper No. 20-07
Number of pages: 34 Posted: 07 Aug 2020 Last Revised: 06 Oct 2021
Brett Hathaway, Evgeny Kagan and Maqbool Dada
Johns Hopkins University - Carey Business School, Johns Hopkins University - Carey Business School and Johns Hopkins University - Carey Business School
Downloads 117 (304,715)
Citation 1

Abstract:

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decision-making, behavior in queueing systems, service operations

2.

Personalized Priority Policies in Call Centers Using Past Customer Interaction Information

Number of pages: 31 Posted: 04 Jun 2020
Johns Hopkins University - Carey Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina (UNC) at Chapel Hill - Operations Area
Downloads 66 (432,737)

Abstract:

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Structural Estimation, Priority Policies, Queues

3.

Don't Call Us, We'll Call You: An Empirical Study of Caller Behavior Under a Callback Option

Kenan Institute of Private Enterprise Research Paper No. 19-10
Number of pages: 59 Posted: 01 Apr 2019
Johns Hopkins University - Carey Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina (UNC) at Chapel Hill - Operations Area
Downloads 66 (432,737)
Citation 3

Abstract:

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Consumer Behavior, Queueing, Structural Estimation

4.

Transfer Decisions in Services: A Multimethod Approach

Number of pages: 52 Posted: 18 Feb 2021 Last Revised: 07 Oct 2021
Brett Hathaway, Evgeny Kagan and Maqbool Dada
Johns Hopkins University - Carey Business School, Johns Hopkins University - Carey Business School and Johns Hopkins University - Carey Business School
Downloads 25 (623,790)

Abstract:

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decision-making, behavior in queueing systems, service operations, incentive design