Cicilia S. Bangun

University of Indonesia (UI)

Jl. Prof. Sumitro Djojohadikusumo

Depok, DKI 16424

Indonesia

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

Developing Conceptual Model in Customer Relationship Management to Increase Customer Satisfaction for Private Higher Education Institution in Jakarta

International Conference On Multidisciplinary Academic (ICMA) 2018
Number of pages: 10 Posted: 18 Oct 2018
Cicilia S. Bangun, M. Dachyar and Rahmat Nurcahyo
University of Indonesia (UI), University of Indonesia (UI) and University of Indonesia (UI)
Downloads 19 (524,858)

Abstract:

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Customer Satisfaction, Service Quality, CRM, Higher Education Institution