Xuan Zhao

Stanford University

Stanford, CA 94305

United States

http://www.xuan-zhao.com

SCHOLARLY PAPERS

2

DOWNLOADS

311

SSRN CITATIONS

2

CROSSREF CITATIONS

0

Ideas:
“  I study how people connect with each other and with humanlike machines. In my first line of research, I identify psychological barriers that keep people from forging meaningful connections with each other and suggest practical ways to foster more positive interactions and inclusive dialogues. From tightly controlled lab experiments to dynamic field studies and improv-based workshops, I use diverse methods to reveal the surprising power and frequently missed opportunities in social interactions. Such understanding informs my second line of research on how people connect and misconnect with humanlike machines. In light of the rapid emergence of social robotics and artificial intelligence, my research highlights how machine humanlikeness can facilitate naturalistic and efficient human-machine partnership but may also lead to unrealistic expectations and potential exploitation.  ”

Scholarly Papers (2)

1.

Insufficiently Complimentary?: Underestimating the Positive Impact of Compliments Creates a Barrier to Expressing Them

Zhao, X. & Epley, N. (in press). Insufficiently complimentary?: Underestimating the positive impact of compliments creates a barrier to expressing them. Journal of Personality and Social Psychology.
Number of pages: 99 Posted: 15 Jun 2021
Xuan Zhao and Nicholas Epley
Stanford University and University of Chicago - Booth School of Business
Downloads 246 (233,019)
Citation 2

Abstract:

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social connection, compliments, happiness, well-being, prosocial behavior, social cognition

2.

Human or Bot? How (Corrected) Errors Humanize a Communicator

Number of pages: 58 Posted: 11 Aug 2021 Last Revised: 16 Feb 2023
New York University (NYU) - New York University (NYU), Leonard N. Stern School of Business, Department of Marketing, Students, Stanford University, INSEAD and University of Chicago - Booth School of Business
Downloads 65 (635,705)

Abstract:

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humanization; chatbot; typo; error; company perception