Hillol Bala

Indiana University - Kelley School of Business - Department of Operation & Decision Technologies

Business 670

1309 E. Tenth Street

Bloomington, IN 47401

United States

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Scholarly Papers (1)

1.

The Hidden Cost of Transitioning to a Paid Service: The Effect of Unexpected Revealing of New Patient Prospects on Physicians’ Service Quality in Online Healthcare Communities

Kelley School of Business Research Paper No. 19-1
Number of pages: 5 Posted: 10 Dec 2018
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies and School of Economics and Management, Beihang University
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Abstract:

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Physician-Oriented Online Healthcare Communities (OHCs), Free and Paid Services, New Patient Prospects, Existing Patients, Service Quality, Regression Discontinuity Design (RDD)