Uttara M Ananthakrishnan

Carnegie Mellon University - Heinz College of Information Systems and Public Policy

5000 Forbes Ave

Pittsburgh, PA 15213

United States

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 15,774

SSRN RANKINGS

Top 15,774

in Total Papers Downloads

5,927

SSRN CITATIONS
Rank 40,656

SSRN RANKINGS

Top 40,656

in Total Papers Citations

21

CROSSREF CITATIONS

2

Scholarly Papers (12)

1.

The Great Reset That Never Was: The Fitness Sector in the Aftermath of the Covid-19 Pandemic

Number of pages: 54 Posted: 01 Dec 2020 Last Revised: 15 Jul 2022
Uttara M Ananthakrishnan, Jenny Chen and Anjana Susarla
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Michigan State University - The Eli Broad College of Business and The Eli Broad Graduate School of Management and Michigan State University - The Eli Broad College of Business and The Eli Broad Graduate School of Management
Downloads 1,304 (29,475)

Abstract:

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COVID-19, Safegraph, Digitization, Digital Substitution, Fitness

2.

I Hear You: Does Quality Improve with Customer Voice?

Number of pages: 56 Posted: 20 Oct 2019 Last Revised: 03 Mar 2023
Uttara M Ananthakrishnan, Davide Proserpio and Siddhartha Sharma
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Marshall School of Business - University of Southern California and Kelley School of Business, Indiana University
Downloads 856 (53,602)
Citation 13

Abstract:

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Online reviews, Reputation management, TripAdvisor, Expedia, Hotel industry, Sentiment analysis, Sentence embeddings

3.

The Drivers and Virality of Hate Speech Online

Number of pages: 53 Posted: 01 Mar 2021 Last Revised: 31 Jan 2022
Uttara M Ananthakrishnan and Catherine E. Tucker
Carnegie Mellon University - Heinz College of Information Systems and Public Policy and Massachusetts Institute of Technology (MIT) - Management Science (MS)
Downloads 712 (68,264)

Abstract:

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Hate Speech, Racism, Sexism, Internet, Social Media

4.

A Tangled Web: Should Online Review Portals Display Fraudulent Reviews?

Forthcoming, Information Systems Research
Number of pages: 64 Posted: 26 Dec 2018 Last Revised: 08 Mar 2020
Uttara M Ananthakrishnan, Beibei Li and Michael D. Smith
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 632 (79,388)

Abstract:

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Fraudulent Reviews, Randomized Experiment, User Trust, Online Platform, Product Search Engine

5.

Content Moderation at the Infrastructure Layer: Evidence from Parler

Number of pages: 40 Posted: 10 Oct 2022 Last Revised: 27 Nov 2023
Saharsh Agarwal, Uttara M Ananthakrishnan and Catherine E. Tucker
Indian School of Business, Carnegie Mellon University - Heinz College of Information Systems and Public Policy and Massachusetts Institute of Technology (MIT) - Management Science (MS)
Downloads 546 (95,755)

Abstract:

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Deplatforming, Content Moderation, Echo Chamber, Polarization, Misinformation, Fake News, Censorship, Radicalization, Free Speech, Parler

6.

Book Bans in American Libraries: Impact of Politics on Inclusive Content Consumption

Donald G. Costello College of Business at George Mason University Research Paper
Number of pages: 33 Posted: 26 Jun 2023 Last Revised: 03 Nov 2023
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Carnegie Mellon University, H. John Heinz III School of Public Policy and Management, Students, George Mason University - Department of Information Systems and Operations Management, Carnegie Mellon University and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 527 (100,001)
Citation 1

Abstract:

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book bans, political consumerism, library, social media

7.

Do Online Reviews Enable Political Consumerism? An Empirical Analysis of “Black-Owned Business” Reviews on Yelp.com

Number of pages: 53 Posted: 28 Mar 2022 Last Revised: 04 Oct 2023
Maria Mitkina, Uttara M Ananthakrishnan and Yong Tan
University of Washington - Department of Information Systems and Operations Management, Carnegie Mellon University - Heinz College of Information Systems and Public Policy and University of Washington - Michael G. Foster School of Business
Downloads 370 (150,912)
Citation 3

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black-owned business, yelp, digital visibility, racial disparity, technology and social change

8.

Exploring the Long Tail: Taste Clusters and Sales Diversity on Subscription-Based Platforms

Number of pages: 42 Posted: 16 Feb 2022
Yu Kan, Uttara M Ananthakrishnan and Yong Tan
University of Washington - Department of Information Systems and Operations Management, Carnegie Mellon University - Heinz College of Information Systems and Public Policy and University of Washington - Michael G. Foster School of Business
Downloads 296 (191,719)

Abstract:

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subscription-based platforms, machine learning, recommender systems, sales diversity, customer retention

9.

Gentrification and Racial Distrust in Communities: Evidence from 911 Calls

Number of pages: 69 Posted: 28 Jan 2022 Last Revised: 13 Aug 2023
Uttara M Ananthakrishnan, Sharique Hasan and Anuj Kumar
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 225 (251,752)

Abstract:

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911 calls, race, gentrification, mistrust, neighborhood suspicion, information systems,

10.

Your Brand Speaks Louder Than Product: Understanding the Operational Value of Online Retailers’ Cover Pictures

Number of pages: 32 Posted: 28 May 2021 Last Revised: 26 Oct 2023
Zhenbin Yan, Uttara M Ananthakrishnan, Yingfei Wang and Yong Tan
Tongji University - School of Economics and Management, Carnegie Mellon University - Heinz College of Information Systems and Public Policy, University of Washington - Michael G. Foster School of Business and University of Washington - Michael G. Foster School of Business
Downloads 192 (291,324)

Abstract:

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Cover Picture, Brand Photo; Product Picture; Retail Operations; O2O Commerce.

11.

Policing the Police: Examining the Role of News Reports on Racially-Biased Policing

Number of pages: 40 Posted: 18 Jul 2022
Uttara M Ananthakrishnan, Jason Chan and Yicheng Song
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, University of Minnesota - Twin Cities - Carlson School of Management and University of Minnesota - Twin Cities - Carlson School of Management
Downloads 152 (356,639)

Abstract:

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police brutality, local news, digital news, accountability

12.

'Be the Buyer' — Leveraging the Wisdom of the Crowd in E-Commerce Operations

Number of pages: 39 Posted: 14 Sep 2023
Leela Nageswaran, Yu Kan and Uttara M Ananthakrishnan
University of Washington - Michael G. Foster School of Business, University of Washington - Department of Information Systems and Operations Management and Carnegie Mellon University - Heinz College of Information Systems and Public Policy
Downloads 115 (442,537)

Abstract:

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crowdsourcing, retail operations, empirical operations, subscription platforms