Soon Ang

Nanyang Business School, Nanyang Technological University

Goh Tjoei Kok Chair Professor in Management

S3-1C-95 Nanyang Avenue

Singapore 639798

Singapore

SCHOLARLY PAPERS

3

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193

SSRN CITATIONS
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Top 24,324

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1

CROSSREF CITATIONS

28

Scholarly Papers (3)

1.

Is Courtesy Enough? 'Solidarity' in Call Center Interactions

Ross School of Business Paper No. 1103
Number of pages: 50 Posted: 06 May 2008 Last Revised: 20 May 2008
The University of Sydney - Centre of English Teaching, University of Michigan, Stephen M. Ross School of Business, Nanyang Technological University (NTU) - Nanyang Business School and Nanyang Business School, Nanyang Technological University
Downloads 176 (172,102)
Citation 1

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Call centers, customer service, politeness, courtesy, solidarity

2.

Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance

Management and Organization Review, Vol. 3, No. 3, pp. 335-371, November 2007
Number of pages: 37 Posted: 15 Oct 2007
Nanyang Business School, Nanyang Technological University, Michigan State University - The Eli Broad College of Business and The Eli Broad Graduate School of Management, Nanyang Technological University (NTU), Nanyang Technological University (NTU) - Nanyang Business School, Singapore University of Social Sciences (SUSS), Nanyang Technological University (NTU) - Nanyang Business School and Center for Creative Leadership (Singapore)
Downloads 17 (544,451)
Citation 1
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3.

Intercultural Competence

Annual Review of Organizational Psychology & Organizational Behavior, Vol. , Issue 1, pp. 489-519, 2014
Posted: 25 Mar 2014
Kwok Leung, Soon Ang and Mei Ling Tan
City University of Hong Kong (CityUHK) - Department of Management Sciences, Nanyang Business School, Nanyang Technological University and Nanyang Technological University (NTU) - Division of Strategy, Management & Organization

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