Janny C. Hoekstra

University of Groningen - Faculty of Economics and Business

Postbus 72

9700 AB Groningen

Netherlands

SCHOLARLY PAPERS

2

DOWNLOADS

488

CITATIONS

0

Scholarly Papers (2)

1.

The Effect of Relational Constructs on Relationship Performance

ERIM Report Series Reference No. ERS-2000-08-MKT
Number of pages: 58 Posted: 20 Jan 2003
Peter C. Verhoef, Philip Hans Franses and Janny C. Hoekstra
University of Groningen - Department of Marketing & Marketing Research, Erasmus University Rotterdam (EUR) - Department of Econometrics and University of Groningen - Faculty of Economics and Business
Downloads 431 (66,164)

Abstract:

Loading...

Relationship marketing, Performance, Relationship duration, Insurance industry

2.

How Experience Changes the Importance of Website Criteria: The Moderating Influence of Online and Website-Specific Experience

Number of pages: 48 Posted: 23 Aug 2013
Thijs Broekhuizen, Janny C. Hoekstra and Wander Jager
University of Groningen - Faculty of Economics and Business - Dept. Innovation Management and Strategy, University of Groningen - Faculty of Economics and Business and University of Groningen - Faculty of Management & Organization
Downloads 57 (363,990)

Abstract:

Loading...

online shopping experience, website experience, online shopping, ecommerce