Marcel van Aalst

Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute

P.O. Box 1738

3000 DR Rotterdam

Netherlands

Erasmus Research Institute of Management (ERIM)

P.O. Box 1738

3000 DR Rotterdam

Netherlands

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Scholarly Papers (1)

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Consumer Perception and Evaluation of Waiting Time

ERIM Report Series Reference No. ERS-2000-35-MKT
Number of pages: 31 Posted: 03 Nov 2008
Gerrit Antonides, Peter C. Verhoef and Marcel van Aalst
Wageningen University, University of Groningen - Department of Marketing & Marketing Research and Erasmus University Rotterdam (EUR) - Erasmus Food Management Institute
Downloads 180 (167,297)

Abstract:

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telephone waiting times, psychophysics, customer satisfaction, experiment