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Ralph J. Dandrea

ITX Corp.

President/CEO

1169 Pittsford-Victor Road

Suite 100

Pittsford, NY 14534

United States

http://www.itx.net

  • ITX Corp.

    • Email
    • Tel: 585-899-4888
    • Fax: 646-349-2651
SCHOLARLY PAPERS

8

DOWNLOADS
Rank 41,657

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Top 41,657

in Total Papers Downloads

816

CITATIONS

0

Scholarly Papers (8)

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1.

Author-Level Eigenfactor Metrics: Evaluating the Influence of Authors, Institutions and Countries Within the SSRN Community

Harvard Business School NOM Unit Working Paper No. 12-068
Number of pages: 30 Posted: 21 Aug 2010 Last Revised: 29 Aug 2012
Jevin D. West, Michael C. Jensen, Ralph J. Dandrea, Gregory J. Gordon and Carl T. Bergstrom
University of Washington, SSRN, ITX Corp., SSRN and University of Washington
Downloads 379 (47,787)

Abstract:

Eigenfactor Metrics, Author-Level Eigenfactor Score, SSRN, Author Rankings, Institutional Rankings, Citation Networks

2.

How Completeness Drives Efficiency

Number of pages: 1 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 75 (260,713)

Abstract:

3.

A Management Compass: Using the Hoshin Star to Rank Priorities

Number of pages: 7 Posted: 24 Jul 2012
Ralph J. Dandrea
ITX Corp.
Downloads 50 (302,692)

Abstract:

Distinction, priorities

4.

CiteReader Technology: A Method of Capturing Citation Data from Paper Collections

Number of pages: 9 Posted: 01 Jun 2010 Last Revised: 25 Jun 2014
Anatoly Y. Chukhin and Ralph J. Dandrea
ITX Corp. and ITX Corp.
Downloads 27 (375,165)

Abstract:

5.

The Case for Positive Language

Number of pages: 2 Posted: 29 Sep 2011 Last Revised: 29 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 26 (411,402)

Abstract:

distinction, language, normative, positive, communication

6.

The Question of Data Integrity in Article-Level Metrics

Number of pages: 9 Posted: 24 Aug 2015
Gregory J. Gordon, Jennifer Lin, Richard Cave and Ralph J. Dandrea
SSRN, Public Library of Science, Public Library of Science and ITX Corp.
Downloads 2 (430,793)

Abstract:

7.

Commitment: All or Nothing

Number of pages: 4 Posted: 07 Feb 2012
Ralph J. Dandrea
ITX Corp.
Downloads 0

Abstract:

commitment, distinction, communication, language, workability

8.

Rating Your Team Based on What Really Matters: Values and Critical Behaviors

Number of pages: 5 Posted: 27 Nov 2011 Last Revised: 11 Dec 2011
Ralph J. Dandrea, Fred Beer, Hernan Chiosso, Jonathan alert(document.cookie) and Sean W. Flaherty
ITX Corp., ITX Corp., ITX Corp., ITX Corp. and ITX Corp.
Downloads 0

Abstract:

Distinction, rating, values, behaviors

Other Papers (33)

Total Downloads: 606    Citations: 1
Actions:
Email selected abstracts
1.

Choosing the Right Words

Number of pages: 2 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 116 (373,096)

Abstract:

distinction, communication

2.

Great Work!: Delivering Value in a Service Organization

Number of pages: 7 Posted: 28 Feb 2012 Last Revised: 01 Apr 2012
Ralph J. Dandrea, Fred Beer, Jonathan alert(document.cookie) and Sean W. Flaherty
ITX Corp., ITX Corp., ITX Corp. and ITX Corp.
Downloads 57

Abstract:

Distinction, value, success

3.

The Commitment Conversation

Number of pages: 7 Posted: 17 Aug 2011 Last Revised: 13 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 37

Abstract:

Distinction, commitment, conversation

4.

Introduction to Spectacular Service - A 7- Part Recipe to Move Clients From Anxiety to Joy

Number of pages: 8 Posted: 27 Aug 2010 Last Revised: 05 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 31

Abstract:

customer service

5.

Hunters Farmers and Self-Deceivers

Number of pages: 6 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 26

Abstract:

6.

Distinction: Workable Availability

Number of pages: 2 Posted: 10 Mar 2010 Last Revised: 18 Aug 2011
Ralph J. Dandrea
ITX Corp.
Downloads 22

Abstract:

7.

Confessions of a Craven CEO

Number of pages: 3 Posted: 10 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 20

Abstract:

Distinction, confession, craven, expenses, revenue

8.

Customer Service as a Journey

Number of pages: 2 Posted: 17 Aug 2011
Ralph J. Dandrea
ITX Corp.
Downloads 16

Abstract:

Distinction, customer service, loyalty

9.

Learning to Ride the Animal

Number of pages: 8 Posted: 12 May 2012 Last Revised: 02 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 15 (279,487)

Abstract:

Distinction, symbiosis, relationships, amygdala, animal, lesser brain

10.

The Values Conversation

Number of pages: 6 Posted: 30 Nov 2011 Last Revised: 13 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 15

Abstract:

Distinction, conversation, values

11.

Distinguishing Superheroes from Villains

Number of pages: 2 Posted: 29 Sep 2011 Last Revised: 04 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 15

Abstract:

distinction, customer service, superhero

12.

Banishing Burnout

Number of pages: 3 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 12

Abstract:

Distinction, burnout, motivation

13.

Managing Client Anxiety

Number of pages: 3 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 12

Abstract:

distinction, anxiety, comfort, relationship, managing

14.

That's Horrible!

Number of pages: 2 Posted: 22 Apr 2010
Ralph J. Dandrea
ITX Corp.
Downloads 12

Abstract:

15.

Principles of Integrity

Number of pages: 1 Posted: 22 Apr 2010 Last Revised: 06 Dec 2011
Ralph J. Dandrea
ITX Corp.
Downloads 11

Abstract:

16.

The Performance Conversation

Number of pages: 8 Posted: 12 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 10

Abstract:

distinction, performance, conversation

17.

Training Ourselves to Trust

Number of pages: 6 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 10

Abstract:

Distinction, training, trust

18.

The Bluebird Strategy

Number of pages: 6 Posted: 16 Jun 2010
Ralph J. Dandrea
ITX Corp.
Downloads 9

Abstract:

19.

Workable Availability

Number of pages: 2 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 7

Abstract:

Distinction, workable, availability

20.

The Three Conversations Booklet

Number of pages: 25 Posted: 26 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 6

Abstract:

distinction, conversation, commitment, values, performance

21.

The Brazil Test

Number of pages: 4 Posted: 07 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

distinction, Brazil, test, surplus, labor, productivity, economy

22.

Choosing the Right Words: How Language Choice Impacts Comprehension and Results

Number of pages: 2 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

Distinction, language, words

23.

Distinguishing Specified from Important

Number of pages: 3 Posted: 30 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

distinction, specified, important

24.

When the Clock Starts Ticking

Number of pages: 2 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

distinction, customer service, clock

25.

Whose Comfort Comes First?

Number of pages: 2 Posted: 17 Aug 2011 Last Revised: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

Distinction, comfort, anxiety

26.

Considering Affinity in Client Relationships

Number of pages: 7 Posted: 27 Aug 2010
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

customer service

27.

Emotional Cost

Posted: 15 Jun 2010
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

integrity

28.

Merging Technical and Personal Performance to Create Stellar Customer Relationships

Number of pages: 6 Posted: 06 Dec 2011
Ralph J. Dandrea
ITX Corp.
Downloads 4

Abstract:

Distinction, loyalty, relationship, performance

29.

Distinguishing Distinction

Number of pages: 3 Posted: 24 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 4

Abstract:

Distinction, learning, workability

30.

Finding the Equilibrium between Perceived Quality and Effective Price

Number of pages: 7 Posted: 01 Sep 2010
Ralph J. Dandrea
ITX Corp.
Downloads 4

Abstract:

31.

Introducción a Spectacular Service (in Spanish)

Number of pages: 8 Posted: 01 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 3

Abstract:

32.

Good Enough

Number of pages: 4 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 3
Citation 1

Abstract:

distinction, good enough

33.

Creating Opportunities to Deliver Value

Number of pages: 4 Posted: 10 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 2

Abstract:

Distinction, opportunities, value, sales

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