Ralph J. Dandrea

ITX Corp.

President/CEO

1169 Pittsford-Victor Road

Suite 100

Pittsford, NY 14534

United States

http://www.itx.net

SCHOLARLY PAPERS

8

DOWNLOADS
Rank 48,525

SSRN RANKINGS

Top 48,525

in Total Papers Downloads

1,019

SSRN CITATIONS

3

CROSSREF CITATIONS

1

Scholarly Papers (8)

1.

Author-Level Eigenfactor Metrics: Evaluating the Influence of Authors, Institutions and Countries Within the SSRN Community

Harvard Business School NOM Unit Working Paper No. 12-068
Number of pages: 30 Posted: 21 Aug 2010 Last Revised: 29 Aug 2012
University of Washington, Harvard Business School, ITX Corp., SSRN and University of Washington
Downloads 630 (48,296)
Citation 5

Abstract:

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Eigenfactor Metrics, Author-Level Eigenfactor Score, SSRN, Author Rankings, Institutional Rankings, Citation Networks

2.

How Completeness Drives Efficiency

Number of pages: 1 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 91 (322,163)

Abstract:

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3.

Rating Your Team Based on What Really Matters: Values and Critical Behaviors

Number of pages: 5 Posted: 27 Nov 2011 Last Revised: 11 Dec 2011
ITX Corp., ITX Corp., ITX Corp., ITX Corp. and ITX Corp.
Downloads 87

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Distinction, rating, values, behaviors

4.

A Management Compass: Using the Hoshin Star to Rank Priorities

Number of pages: 7 Posted: 24 Jul 2012
Ralph J. Dandrea
ITX Corp.
Downloads 68 (381,715)

Abstract:

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Distinction, priorities

5.

CiteReader Technology: A Method of Capturing Citation Data from Paper Collections

Number of pages: 9 Posted: 01 Jun 2010 Last Revised: 25 Jun 2014
Anatoly Y. Chukhin and Ralph J. Dandrea
ITX Corp. and ITX Corp.
Downloads 48 (450,122)

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6.

The Case for Positive Language

Number of pages: 2 Posted: 29 Sep 2011 Last Revised: 29 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 35 (506,725)

Abstract:

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distinction, language, normative, positive, communication

7.

Commitment: All or Nothing

Number of pages: 4 Posted: 07 Feb 2012
Ralph J. Dandrea
ITX Corp.
Downloads 32

Abstract:

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commitment, distinction, communication, language, workability

8.

The Question of Data Integrity in Article-Level Metrics

Number of pages: 9 Posted: 24 Aug 2015
SSRN, Public Library of Science, Public Library of Science and ITX Corp.
Downloads 28 (543,696)

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Other Papers (33)

Total Downloads: 731
1.

Choosing the Right Words

Number of pages: 2 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 125 (373,096)

Abstract:

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distinction, communication

2.

Great Work!: Delivering Value in a Service Organization

Number of pages: 7 Posted: 28 Feb 2012 Last Revised: 01 Apr 2012
Ralph J. Dandrea, Fred Beer, Jonathan Coupal and Sean W. Flaherty
ITX Corp., ITX Corp., ITX Corp. and ITX Corp.
Downloads 75

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Distinction, value, success

3.

The Commitment Conversation

Number of pages: 7 Posted: 17 Aug 2011 Last Revised: 13 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 57

Abstract:

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Distinction, commitment, conversation

4.

Hunters Farmers and Self-Deceivers

Number of pages: 6 Posted: 10 Mar 2010
Ralph J. Dandrea
ITX Corp.
Downloads 40

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5.

Introduction to Spectacular Service - A 7- Part Recipe to Move Clients From Anxiety to Joy

Number of pages: 8 Posted: 27 Aug 2010 Last Revised: 05 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 38

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customer service

6.

Customer Service as a Journey

Number of pages: 2 Posted: 17 Aug 2011
Ralph J. Dandrea
ITX Corp.
Downloads 30

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Distinction, customer service, loyalty

7.

Distinction: Workable Availability

Number of pages: 2 Posted: 10 Mar 2010 Last Revised: 18 Aug 2011
Ralph J. Dandrea
ITX Corp.
Downloads 29

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8.

Confessions of a Craven CEO

Number of pages: 3 Posted: 10 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 28

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Distinction, confession, craven, expenses, revenue

9.

Distinguishing Superheroes from Villains

Number of pages: 2 Posted: 29 Sep 2011 Last Revised: 04 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 28

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distinction, customer service, superhero

10.

Banishing Burnout

Number of pages: 3 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 25

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Distinction, burnout, motivation

11.

That's Horrible!

Number of pages: 2 Posted: 22 Apr 2010
Ralph J. Dandrea
ITX Corp.
Downloads 21

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12.

Learning to Ride the Animal

Number of pages: 8 Posted: 12 May 2012 Last Revised: 02 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 19

Abstract:

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Distinction, symbiosis, relationships, amygdala, animal, lesser brain

13.

The Values Conversation

Number of pages: 6 Posted: 30 Nov 2011 Last Revised: 13 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 19

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Distinction, conversation, values

14.

The Performance Conversation

Number of pages: 8 Posted: 12 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 18

Abstract:

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distinction, performance, conversation

15.

Managing Client Anxiety

Number of pages: 3 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 18

Abstract:

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distinction, anxiety, comfort, relationship, managing

16.

Principles of Integrity

Number of pages: 1 Posted: 22 Apr 2010 Last Revised: 06 Dec 2011
Ralph J. Dandrea
ITX Corp.
Downloads 16

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17.

The Three Conversations Booklet

Number of pages: 25 Posted: 26 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 14

Abstract:

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distinction, conversation, commitment, values, performance

18.

Training Ourselves to Trust

Number of pages: 6 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 11

Abstract:

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Distinction, training, trust

19.

Choosing the Right Words: How Language Choice Impacts Comprehension and Results

Number of pages: 2 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 10

Abstract:

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Distinction, language, words

20.

Workable Availability

Number of pages: 2 Posted: 30 Nov 2011
Ralph J. Dandrea
ITX Corp.
Downloads 10

Abstract:

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Distinction, workable, availability

21.

Distinguishing Distinction

Number of pages: 3 Posted: 24 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 10

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Distinction, learning, workability

22.

The Bluebird Strategy

Number of pages: 6 Posted: 16 Jun 2010
Ralph J. Dandrea
ITX Corp.
Downloads 10

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23.

The Brazil Test

Number of pages: 4 Posted: 07 Sep 2012
Ralph J. Dandrea
ITX Corp.
Downloads 9

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distinction, Brazil, test, surplus, labor, productivity, economy

24.

Good Enough

Number of pages: 4 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 9

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distinction, good enough

25.

Considering Affinity in Client Relationships

Number of pages: 7 Posted: 27 Aug 2010
Ralph J. Dandrea
ITX Corp.
Downloads 9

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customer service

26.

Emotional Cost

Posted: 15 Jun 2010
Ralph J. Dandrea
ITX Corp.
Downloads 9

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integrity

27.

Whose Comfort Comes First?

Number of pages: 2 Posted: 17 Aug 2011 Last Revised: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 8

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Distinction, comfort, anxiety

28.

Distinguishing Specified from Important

Number of pages: 3 Posted: 30 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 7

Abstract:

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distinction, specified, important

29.

When the Clock Starts Ticking

Number of pages: 2 Posted: 29 Sep 2011
Ralph J. Dandrea
ITX Corp.
Downloads 7

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distinction, customer service, clock

30.

Creating Opportunities to Deliver Value

Number of pages: 4 Posted: 10 Oct 2012
Ralph J. Dandrea
ITX Corp.
Downloads 6

Abstract:

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Distinction, opportunities, value, sales

31.

Finding the Equilibrium between Perceived Quality and Effective Price

Number of pages: 7 Posted: 01 Sep 2010
Ralph J. Dandrea
ITX Corp.
Downloads 6

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32.

Merging Technical and Personal Performance to Create Stellar Customer Relationships

Number of pages: 6 Posted: 06 Dec 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

Abstract:

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Distinction, loyalty, relationship, performance

33.

Introducción a Spectacular Service (in Spanish)

Number of pages: 8 Posted: 01 Oct 2011
Ralph J. Dandrea
ITX Corp.
Downloads 5

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