Aileen Watson

University of Strathclyde

16 Richmond Street

Glasgow 1XQ, Scotland G1 1XQ

United Kingdom

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Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management

Number of pages: 16 Posted: 24 Feb 2003
University of Strathclyde, University of Strathclyde, University of Strathclyde, University of Stirling - Department of Management and Organization and University of Stirling - Department of Management and Organization
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