Bob Russell

Griffith University

170 Kessels Road

Nathan, QLD 4111 QLD 4111

Australia

SCHOLARLY PAPERS

6

DOWNLOADS

197

SSRN CITATIONS
Rank 24,236

SSRN RANKINGS

Top 24,236

in Total Papers Citations

3

CROSSREF CITATIONS

26

Scholarly Papers (6)

1.

Realising Decent Work in a Globalising World: Dignity of Work and Dignity at Work

Number of pages: 27 Posted: 13 Mar 2009
Greg J. Bamber and Bob Russell
Monash University, Australia and Griffith University
Downloads 120 (234,958)

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decent work, dignity, work situations, call centres, airlines

2.

The Talk Shop and Shop Talk: Employment and Work in a Call Centre

Journal of Industrial Relations, Vol. 44, pp. 467-490, 2002
Number of pages: 24 Posted: 08 May 2003
Bob Russell
Griffith University
Downloads 32 (461,748)
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3.

Book Reviews

Journal of Industrial Relations, Vol. 44, pp. 149-168, 2002
Number of pages: 20 Posted: 25 Mar 2003
University of New South Wales (UNSW) - School of Organisation and Management, Monash University - Department of Management, Griffith University, Victoria University of Wellington, City University London, University of Melbourne - Department of Management, University of Melbourne Faculty of Law, Australian National University (ANU) - Department of Sociology and University of Bath
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4.

You Gotta Lie to it: Software Applications and the Management of Technological Change in a Call Center

New Technology, Work and Employment, Vol. 22, Issue 2, pp. 132-145, July 2007
Number of pages: 14 Posted: 27 Jun 2007
Bob Russell
Griffith University
Downloads 16 (549,903)
Citation 3
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5.

Call Centres: A Decade of Research

International Journal of Management Reviews, Vol. 10, Issue 3, pp. 195-219, September 2008
Number of pages: 26 Posted: 19 Aug 2008
Bob Russell
Griffith University
Downloads 3 (635,127)
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6.

The Next Available Agent: Work Organisation in Indian Call Centres

New Technology, Work and Employment, Vol. 25, Issue 1, pp. 2-18, March 2010
Number of pages: 17 Posted: 22 Feb 2010
Mohan Thite and Bob Russell
Griffith University and Griffith University
Downloads 2 (644,716)
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