Cecily D Cooper

University of Miami School of Business

Associate Professor of Management

United States

  • University of Miami School of Business

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    • Tel: 305-284-8585
SCHOLARLY PAPERS

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Scholarly Papers (3)

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1.

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence - versus Integrity-Based Trust Violations

Journal of Applied Psychology, Vol. 89, No. 1, pp. 104-118, February 2004, Marshall School of Business Working Paper No. MKT 06-09
Posted: 20 May 2008 Last Revised: 30 Jan 2009
Peter H. Kim, Donald L. Ferrin, Cecily D Cooper and Kurt Dirks
University of Southern California - Marshall School of Business, Singapore Management University - Lee Kong Chian School of Business, University of Miami School of Business and Washington University in St. Louis - John M. Olin Business School

Abstract:

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Trust, apology, denial, competence, integrity, guilt, innocence

2.

When More Blame is Better than Less: The Implications of Internal Vs. External Attributions for the Repair of Trust after a Competence- Vs. Integrity-Based Trust Violation

Organizational Behavior and Human Decision Processes, Vol. 99, No. 1, pp. 49-65, 2006
Posted: 21 Jul 2006
Peter H. Kim, Kurt Dirks, Cecily D Cooper and Donald L. Ferrin
University of Southern California - Marshall School of Business, Washington University in St. Louis - John M. Olin Business School, University of Miami School of Business and Singapore Management University - Lee Kong Chian School of Business

Abstract:

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Trust, trust repair, apology, denial, attribution, blame, information, diagnosticity

3.

The Repair of Trust: A Dynamic Bi-Lateral Perspective and Multi-Level Conceptualization

Academy of Management Review, Vol. 34, No. 3
Posted: 12 Jul 2006 Last Revised: 27 Nov 2008
Peter H. Kim, Kurt Dirks and Cecily D Cooper
University of Southern California - Marshall School of Business, Washington University in St. Louis - John M. Olin Business School and University of Miami School of Business

Abstract:

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Trust, trust repair, apology, denial, competence, integrity, guilt, innocence