Janet Walsh

University of London - King's College - Department of Management

150 Stamford Street

London, SE1 9NN

United Kingdom

SCHOLARLY PAPERS

7

DOWNLOADS

124

SSRN CITATIONS
Rank 17,925

SSRN RANKINGS

Top 17,925

in Total Papers Citations

8

CROSSREF CITATIONS

51

Scholarly Papers (7)

1.

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

Number of pages: 26 Posted: 06 May 2003
Stephen Deery, Rick D. Iverson and Janet Walsh
University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management
Downloads 35 (653,934)
Citation 3

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2.

Managing Through Contracts: The Employment Effects of Compulsory Competitive Tendering in Australian Local Government

Industrial Relations Journal, Vol. 31, No. 5, 2000
Number of pages: 17 Posted: 16 Sep 2011
University of London - King's College - Department of Management and University of Melbourne - School of Social and Political SciencesAustralia and New Zealand School of Government
Downloads 27 (708,870)

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contracting, industrial relations, public sector reform, municipal government

3.

Experiencing Part-Time Work: Temporal Tensions, Social Relations and the Work-Family Interface

British Journal of Industrial Relations, Vol. 45, No. 1, pp. 155-177, March 2007
Number of pages: 23 Posted: 17 Feb 2007
Janet Walsh
University of London - King's College - Department of Management
Downloads 26 (716,481)
Citation 1

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4.

Equality and Diversity in British Workplaces: The 2004 Workplace Employment Relations Survey

Industrial Relations Journal, Vol. 38, No. 4, pp. 303-319, July 2007
Number of pages: 17 Posted: 18 Jun 2007
Janet Walsh
University of London - King's College - Department of Management
Downloads 15 (808,995)
Citation 1

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5.

Refashioning Organizational Boundaries: Outsourcing Customer Service Work

Journal of Management Studies, Vol. 43, No. 3, pp. 557-582, May 2006
Number of pages: 26 Posted: 08 May 2006
Janet Walsh and Stephen Deery
University of London - King's College - Department of Management and University of London - King's College - Department of Management
Downloads 12 (837,795)
Citation 2

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6.

Why Do Off‐Shored Indian Call Centre Workers Want to Leave Their Jobs?

New Technology, Work and Employment, Vol. 28, Issue 3, pp. 212-226, 2013
Number of pages: 15 Posted: 12 Nov 2013
Stephen Deery, Vandana Nath and Janet Walsh
University of London - King's College - Department of Management, University of London, King's College London, Department of Management and University of London - King's College - Department of Management
Downloads 5 (907,994)

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call centres, India, turnover intentions, off‐shoring, transnational service work

7.

Coping Strategies in Call Centres: Work Intensity and the Role of Co-Workers and Supervisors

British Journal of Industrial Relations, Vol. 48, Issue 1, pp. 181-200, March 2010
Number of pages: 20 Posted: 15 Feb 2010
Stephen Deery, Rick D. Iverson and Janet Walsh
University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management
Downloads 4 (918,931)
Citation 1

Abstract:

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