Marc Holzer

affiliation not provided to SSRN

SCHOLARLY PAPERS

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Scholarly Papers (2)

1.

Mapping the Terrain of Public Service Quality Improvement: Twenty-Five Years of Trends and Practices in the United States

International Review of Administrative Sciences, Vol. 75, No. 3, pp. 403-418, 2009
Posted: 09 Dec 2009
Marc Holzer, Etienne Charbonneau and Younhee Kim
affiliation not provided to SSRN, Ecole nationale d'administration publique and East Carolina University

Abstract:

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citizen satisfaction, performance management, quality awards, quality circles, quality improvement, TQM

2.

The Self-Reported Use of Social Equity Indicators in Urban Police Departments in the United States and Canada

State and Local Government Review, Vol. 41, No. 2, pp. 95-107
Posted: 09 Dec 2009
Ecole nationale d'administration publique, Rutgers, The State University of New Jersey - School of Public Affairs and Administration (SPAA), Rutgers, The State University of New Jersey - Rutgers University, Newark and affiliation not provided to SSRN

Abstract:

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