Mary Beth Pinto

Pennsylvania State University

University Park

State College, PA 16802

United States

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Scholarly Papers (1)

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Power Perceptions and Modes of Complaining in Higher Education

Service Industries Journal, Vol. 29, No. 11, pp. 1615-1633, 2009
Number of pages: 20 Posted: 03 Nov 2012
Avinandan Mukherjee, Mary Beth Pinto and Neeru Malhotra
Clayton State University - University System of Georgia, Pennsylvania State University and Aston University - Aston Business School
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Abstract:

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power perceptions, complaining behaviour, higher education, canonical correlation