Maive Suuroja

University of Tartu - Faculty of Economics and Business Administration

PhD Student

Narva Rd. 4-A214

Tartu 51009, 51009

Estonia

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

1.

Service Quality - Main Conceptualizations and Critique

University of Tartu Economics and Business Working Paper No. 2003-23
Number of pages: 27 Posted: 18 Jan 2004
Maive Suuroja
University of Tartu - Faculty of Economics and Business Administration
Downloads 1,426 (13,925)
Citation 6

Abstract:

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Service quality

2.

A Model of Customer-Oriented Communication and its Implementation in the Transition Economies

University of Tartu Economics and Business Administration Working Paper No. 19
Number of pages: 29 Posted: 22 Nov 2003
Maaja Vadi and Maive Suuroja
University of Tartu - Faculty of Economics and Business Administration and University of Tartu - Faculty of Economics and Business Administration
Downloads 188 (174,273)

Abstract:

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Selling, customer service, customer-oriented communication, transition economies