Sunil Mithas

University of Maryland - Robert H. Smith School of Business

Professor

​Van Munching Hall

7699 Mowatt Ln

College Park, MD 20742-1815

United States

http://sunilmithas.com/

SCHOLARLY PAPERS

24

DOWNLOADS
Rank 9,498

SSRN RANKINGS

Top 9,498

in Total Papers Downloads

3,857

CITATIONS
Rank 11,125

SSRN RANKINGS

Top 11,125

in Total Papers Citations

37

Scholarly Papers (24)

1.

Information Technology, Customer Satisfaction, and Profit: Theory and Evidence

Information Systems Research, 2016, Forthcoming
Posted: 10 May 2006 Last Revised: 03 Feb 2016
University of Maryland - Robert H. Smith School of Business, University of Michigan, Stephen M. Ross School of Business and Stephen M. Ross School of Business at the University of Michigan

Abstract:

Information Technology, Customer Satisfaction, Customer Relationship Management, Firm Performance

2.

Information Technology and Firm Profitability: Mechanisms and Empirical Evidence

MIS Quarterly, Vol. 36, No. 1, pp. 205-224, 2012
Number of pages: 43 Posted: 15 Jul 2007 Last Revised: 31 Aug 2014
University of Maryland - Robert H. Smith School of Business, University of Illinois at Chicago, University of Texas at Dallas and Simon Fraser University (SFU) - Beedie School of Business
Downloads 1,468 (4,699)
Citation 4

Abstract:

Information Technology, Profitability, Advertising, R&D, Revenue Growth, Cost Reduction, Profitability Paradox

3.

Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

Information Systems Research (18:3) 2007, pp. 237-259
Number of pages: 23 Posted: 21 Mar 2006 Last Revised: 02 Aug 2014
Sunil Mithas and Jonathan Whitaker
University of Maryland - Robert H. Smith School of Business and University of Richmond, Robins School of Business
Downloads 553 (36,436)
Citation 15

Abstract:

Information Intensity, Skills, Codifiability, Standardizability, Modularizability, Offshoring, Global Disaggregation, Service Occupations, Services, Need for Physical Presence

4.

Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States

Management Science, (54:3) 2008, pp. 415-428 , Robert H. Smith School of Business Research Paper No. 888
Number of pages: 32 Posted: 10 May 2006 Last Revised: 08 Jun 2014
Sunil Mithas and Mayuram S. Krishnan
University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 399 (55,726)
Citation 5

Abstract:

IT professionals, MBA degree, IT Experience, Tenure, Compensation, Human Capital

5.

A Field Study of RFID Deployment and Return Expectations

Production and Operations Management, Vol. 16, No. 5, pp. 599-612, 2007
Number of pages: 32 Posted: 29 May 2008 Last Revised: 02 Sep 2014
University of Richmond, Robins School of Business, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 330 (66,824)
Citation 2

Abstract:

RFID, Information Technology, Adoption, Benefits, Business Value of IT

6.

Buyer Intention to Use Internet-Enabled Reverse Auctions: The Role of Asset Specificity, Product Specialization, and Non-Contractibility

MIS Quarterly, 2008 , Robert H. Smith School Research Paper No. RHS 06-070
Number of pages: 35 Posted: 07 May 2008 Last Revised: 04 Aug 2014
Sunil Mithas, Joni Jones and Will Mitchell
University of Maryland - Robert H. Smith School of Business, University of South Florida - College of Business Administration and Duke University - Fuqua School of Business
Downloads 212 (110,097)
Citation 4

Abstract:

Reverse Auctions, Procurement auctions, Electronic Markets, Transaction cost economics, Inter-organizational relationships, Buyer-supplier relationships, Incomplete Contracts Approach, Non-contractibility, Business-to-business auctions.

7.

Do Auction Parameters Affect Buyer Surplus in E-Auctions for Procurement?

Mithas, S., and Jones, J.L., 'Do Auction Parameters Affect Buyer Surplus in E-Auctions for Procurement?,' Production and Operations Management, pp. 455-470, 2007
Number of pages: 16 Posted: 11 Oct 2007
Sunil Mithas and Joni Jones
University of Maryland - Robert H. Smith School of Business and University of South Florida - College of Business Administration
Downloads 120 (175,320)
Citation 6

Abstract:

Business Value of Information Technology, Supply Chain Management, Buyer Surplus, Reverse Auctions, Internet-enabled Procurement Auctions

8.

How Do Bondholders View Risks Associated with IT Investments across Industries?

Robert H. Smith School Research Paper
Posted: 16 Oct 2013
College of Business, City University of Hong Kong, University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business

Abstract:

IT investments, bond market, credit rating, yield spread, IT strategic role

9.

Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

Journal of Management Information Systems (26:3) 2011, 11-42, Robert H. Smith School Research Paper No. RHS 2634242
Number of pages: 44 Posted: 23 Jul 2015
University of Richmond, Robins School of Business, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 10 (434,808)
Citation 1

Abstract:

BPO, capabilities, information systems, IT, offshoring, organizational economics, organizational learning, outsourcing

10.

Platform Sponsor's Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding

Forthcoming in MIS Quarterly, Robert H. Smith School Research Paper No. RHS 2913581
Number of pages: 48 Posted: 08 Feb 2017
Peng Huang, Ali R. Tafti and Sunil Mithas
University of Maryland - Robert H. Smith School of Business, University of Illinois at Chicago and University of Maryland - Robert H. Smith School of Business
Downloads 0 (434,808)

Abstract:

knowledge community, knowledge contribution, sponsor investment, network of practice, enterprise software, IT value

11.

The Online Channel, Trading Behavior, and Customer Performance in Financial Services: Evidence from China

Robert H. Smith School Research Paper No. RHS 2858957
Posted: 27 Oct 2016 Last Revised: 23 Jan 2017
Robert H. Smith School of Business, University of Maryland, University of Maryland - Robert H. Smith School of Business, Georgia State University - Department of Computer Information Systems and University of Maryland, Robert H. Smith School of Business, Students

Abstract:

online channel, risk preference, emerging market

12.

Does Platform Owner's Entry Crowd Out Innovation? Evidence from Google Photos

Posted: 07 Jul 2016
University of Mannheim - Department of Business Administration and Information Systems, University of Mannheim, University of Maryland - Robert H. Smith School of Business and University of Mannheim

Abstract:

platform ecosystem, app market, entry, quasi-experiment

13.

Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities

Forthcoming in MIS Quarterly, Robert H. Smith School Research Paper No. RHS 2698499
Posted: 03 Dec 2015
Washington State University, Carson College of Business, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business

Abstract:

14.

IT Investment Commitment and Earnings Management: Theory and Evidence

Robert H. Smith School Research Paper No. RHS 2553014
Posted: 22 Jan 2015
Ling Xue, Sunil Mithas and Gautamn Ray
Georgia State University, University of Maryland - Robert H. Smith School of Business and University of Minnesota - Twin Cities - Department of Operations and Management Science

Abstract:

15.

Transformation with Business Excellence and Innovation: Lessons from the Tata Group

Robert H. Smith School Research Paper No. RHS 2487618
Posted: 30 Aug 2014
Sunil Mithas and Sunil Sinha
University of Maryland - Robert H. Smith School of Business and Independent

Abstract:

Transformation, business excellence, innovation, globalization

16.

Transforming Decision-Making Processes: A Research Agenda for Understanding the Impact of Business Analytics on Organisations

European Journal of Information Systems, Vol. 23, Issue 4, pp. 433-441, 2014
Number of pages: 9 Posted: 25 Jul 2014
Rajeev Sharma, Sunil Mithas and Atreyi Kankanhalli
University of Wollongong, University of Maryland - Robert H. Smith School of Business and National University of Singapore (NUS) - Department of Information Systems
Downloads 0 (526,207)
  • Add to Cart

Abstract:

17.

The Effect of Information Technology-Enabled Flexibility on Formation and Market Value of Alliances

Tafti, Ali, Sunil Mithas, and M.S. Krishnan, “The Effect of Information Technology-Enabled Flexibility on Formation and Market Value of Alliances,” Management Science (59:1) 2013,
Posted: 06 Mar 2012 Last Revised: 12 Jun 2014
Ali R. Tafti, Sunil Mithas and Mayuram S. Krishnan
University of Illinois at Chicago, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business

Abstract:

Information Technology, Service-Oriented Architecture, Alliances, Tobin’s Q, Business Value of IT

18.

From Association to Causation via a Potential Outcomes Approach

Information Systems Research, Vol. 20, No. 2, pp. 295-313, 2009
Posted: 15 Feb 2010
Mayuram S. Krishnan and Sunil Mithas
University of Michigan, Stephen M. Ross School of Business and University of Maryland - Robert H. Smith School of Business

Abstract:

19.

Do CRM Systems Cause One-to-One Marketing Effectiveness?

Statistical Science, Vol. 21, No. 2, pp. 223-233, 2006
Posted: 15 Feb 2010
Duke University Medical Center, University of Michigan, Stephen M. Ross School of Business and University of Maryland - Robert H. Smith School of Business

Abstract:

Causal Analysis, Potential Outcomes, Propensity Score, Matching Estimator, Customer Relationship Management Systems, Electronic Commerce

20.

Are Foreign IT Workers Cheaper? United States’ Visa Policies and Compensation of Information Technology Professionals

Management Science, Forthcoming
Posted: 13 Mar 2009 Last Revised: 04 Sep 2014
Sunil Mithas and Henry C. Lucas
University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business

Abstract:

IT professionals, High-skill Immigration, H-1B, Work Visa, Compensation, Human capital, Globalization

21.

Does E-Government Measure up to E-Business? Comparing End-User Perceptions of U.S. Federal Government and E-Business Websites

Public Administration Review, Vol. 69, No. 4, pp. 740-752, July/August 2009
Posted: 12 Sep 2007 Last Revised: 02 Jan 2013
Forrest V. Morgeson III and Sunil Mithas
American Customer Satisfaction Index and University of Maryland - Robert H. Smith School of Business

Abstract:

E-Government, Federal Websites, Information Technology, Customer Satisfaction, Public Sector Reform, E-Business

22.

How Information Management Capability Influences Firm Performance

MIS Quarterly, Vol. 35, No. 1, pp. 237-256, 2011
Posted: 30 Jul 2007 Last Revised: 10 Jun 2011
University of Maryland - Robert H. Smith School of Business, University of Pittsburgh - Katz Graduate School of Business and Michigan State University - Department of Accounting & Information Systems

Abstract:

Information management capability, information technology, IT capability, customer management capability, process management capability, performance management capability, firm performance, performance excellence, business excellence, resource-based view.

23.

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Journal of Marketing, Vol. 69, pp. 201-209, October 2005
Posted: 30 Mar 2006
University of Maryland - Robert H. Smith School of Business, University of Michigan, Stephen M. Ross School of Business and Stephen M. Ross School of Business at the University of Michigan

Abstract:

customer relationship management, customer knowledge, customer satisfaction, information technology

24.

Customer Satisfaction and Stock Prices: High Returns, Low Risk

Journal of Marketing, Vol. 70, No. 1, pp. 3-14, 2006
Posted: 30 Mar 2006
Stephen M. Ross School of Business at the University of Michigan, University of Maryland - Robert H. Smith School of Business, American Customer Satisfaction Index and University of Michigan, Stephen M. Ross School of Business

Abstract:

Customer Satisfaction, Stock Prices, Stock Returns, Risk, Market Value, Stock portfolios