Van Munching Hall
7699 Mowatt Ln
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University of Maryland - Robert H. Smith School of Business
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Information Technology, Customer Satisfaction, Customer Relationship Management, Firm Performance
Information Technology, Profitability, Advertising, R&D, Revenue Growth, Cost Reduction, Profitability Paradox
Information Intensity, Skills, Codifiability, Standardizability, Modularizability, Offshoring, Global Disaggregation, Service Occupations, Services, Need for Physical Presence
IT professionals, MBA degree, IT Experience, Tenure, Compensation, Human Capital
RFID, Information Technology, Adoption, Benefits, Business Value of IT
Reverse Auctions, Procurement auctions, Electronic Markets, Transaction cost economics, Inter-organizational relationships, Buyer-supplier relationships, Incomplete Contracts Approach, Non-contractibility, Business-to-business auctions.
Business Value of Information Technology, Supply Chain Management, Buyer Surplus, Reverse Auctions, Internet-enabled Procurement Auctions
IT investments, bond market, credit rating, yield spread, IT strategic role
BPO, capabilities, information systems, IT, offshoring, organizational economics, organizational learning, outsourcing
knowledge community, knowledge contribution, sponsor investment, network of practice, enterprise software, IT value
online channel, risk preference, emerging market
platform ecosystem, app market, entry, quasi-experiment
Transformation, business excellence, innovation, globalization
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Information Technology, Service-Oriented Architecture, Alliances, Tobin’s Q, Business Value of IT
Causal Analysis, Potential Outcomes, Propensity Score, Matching Estimator, Customer Relationship Management Systems, Electronic Commerce
IT professionals, High-skill Immigration, H-1B, Work Visa, Compensation, Human capital, Globalization
E-Government, Federal Websites, Information Technology, Customer Satisfaction, Public Sector Reform, E-Business
Information management capability, information technology, IT capability, customer management capability, process management capability, performance management capability, firm performance, performance excellence, business excellence, resource-based view.
Customer Satisfaction, Stock Prices, Stock Returns, Risk, Market Value, Stock portfolios
customer relationship management, customer knowledge, customer satisfaction, information technology
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