Jonathan Whitaker

University of Richmond, Robins School of Business

Assistant Professor

1 Gateway Road

Richmond, VA 23229

United States

University of Richmond - E. Claiborne Robins School of Business

Richmond, VA 23173

United States

SCHOLARLY PAPERS

8

DOWNLOADS
Rank 11,773

SSRN RANKINGS

Top 11,773

in Total Papers Downloads

3,924

CITATIONS
Rank 16,799

SSRN RANKINGS

Top 16,799

in Total Papers Citations

20

Scholarly Papers (8)

1.

Does Offshoring Impact Customer Satisfaction?

Number of pages: 37 Posted: 08 Nov 2007 Last Revised: 30 May 2008
Jonathan Whitaker, Mayuram S. Krishnan and Claes Fornell
University of Richmond, Robins School of Business, University of Michigan, Stephen M. Ross School of Business and Stephen M. Ross School of Business at the University of Michigan
Downloads 1,858 (7,929)

Abstract:

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Offshoring, front office, back office, ACSI, customer satisfaction, customer loyalty, perceived value, perceived quality, customer expectations

2.

Internet Business Practices Across the Globe: Lessons from Emerging Economies

Ross School of Business Paper No. 1113
Number of pages: 28 Posted: 29 Sep 2007 Last Revised: 29 Sep 2013
University of Richmond, Robins School of Business, University of Michigan, Stephen M. Ross School of Business, San Diego State University and University of California, Irvine
Downloads 726 (33,116)
Citation 2

Abstract:

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adoption, electronic commerce, globalization, Internet, performance

3.

Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

Information Systems Research (18:3) 2007, pp. 237-259
Number of pages: 23 Posted: 21 Mar 2006 Last Revised: 02 Aug 2014
Sunil Mithas and Jonathan Whitaker
University of Maryland - Robert H. Smith School of Business and University of Richmond, Robins School of Business
Downloads 585 (44,256)
Citation 15

Abstract:

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Information Intensity, Skills, Codifiability, Standardizability, Modularizability, Offshoring, Global Disaggregation, Service Occupations, Services, Need for Physical Presence

4.

A Field Study of RFID Deployment and Return Expectations

Production and Operations Management, Vol. 16, No. 5, pp. 599-612, 2007
Number of pages: 32 Posted: 29 May 2008 Last Revised: 02 Sep 2014
Jonathan Whitaker, Sunil Mithas and Mayuram S. Krishnan
University of Richmond, Robins School of Business, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 358 (80,754)
Citation 2

Abstract:

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RFID, Information Technology, Adoption, Benefits, Business Value of IT

5.

How Multinational Corporations Use Information Technology to Manage Global Operations

Journal of Computer Information Systems, Forthcoming
Number of pages: 21 Posted: 23 Jul 2015
Jonathan Whitaker, Peter Ekman and Steven Thompson
University of Richmond, Robins School of Business, Malardalen University and University of Richmond - E. Claiborne Robins School of Business
Downloads 182 (161,715)

Abstract:

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Multinational, MNC, international, information technology, global

6.

MOOCS and the Online Delivery of Business Education: What's New? What's Not? What Now?

Academy of Management Learning and Education, Forthcoming, Mays Business School Research Paper No. 2634245
Number of pages: 44 Posted: 23 Jul 2015
Jonathan Whitaker, J. Randolph New and R. Duane Ireland
University of Richmond, Robins School of Business, University of Richmond - E. Claiborne Robins School of Business and Texas A&M University - Department of Management
Downloads 158 (182,988)

Abstract:

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Business, education, environment, institution, IT, learning, management, MOOC, online, teaching, technology, university

7.

A Model to Support IT Infrastructure Planning and the Allocation of IT Governance Authority

Decision Support Systems (59) March 2014, 108-118
Number of pages: 33 Posted: 23 Jul 2015
Steven Thompson, Peter Ekman, Daniel Selby and Jonathan Whitaker
University of Richmond - E. Claiborne Robins School of Business, Malardalen University, University of Richmond - E. Claiborne Robins School of Business and University of Richmond, Robins School of Business
Downloads 29 (461,302)

Abstract:

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Decision support systems, IT governance, Markov decision processes, case studies, IT infrastructure planning, global operations

8.

Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

Journal of Management Information Systems (26:3) 2011, 11-42, Robert H. Smith School Research Paper No. RHS 2634242
Number of pages: 44 Posted: 23 Jul 2015
Jonathan Whitaker, Sunil Mithas and Mayuram S. Krishnan
University of Richmond, Robins School of Business, University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 28 (466,219)
Citation 1

Abstract:

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BPO, capabilities, information systems, IT, offshoring, organizational economics, organizational learning, outsourcing