Isabel Riquelme

Jorge Tadeo Lozano University

Carrera 4 # 22 - 61

Bogota, DC Cund 57

Colombia

SCHOLARLY PAPERS

2

DOWNLOADS

50

SSRN CITATIONS

1

CROSSREF CITATIONS

0

Scholarly Papers (2)

1.

The Dark Side of Good Reputation and Loyalty in Online Retailing: When Trust Leads to Retaliation through Price Unfairness

Journal of Interactive Marketing, 47, 35-52 (2019)
Number of pages: 48 Posted: 29 Jul 2019
Jorge Tadeo Lozano University, University of Murcia, University of Murcia and Vanderbilt University - MarketingVanderbilt University - Marketing
Downloads 37 (589,637)

Abstract:

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Online retailing; Perceived price unfairness; Trust; Reputation; Customer loyalty; Online revenge intentions

2.

Consumers' Perceptions of Online and Offline Retailer Deception: A Moderated Mediation Analysis

Riquelme, Isabel P., Sergio Román, and Dawn Iacobucci (2016), “Consumers’ Perceptions of Online and Offline Retailer Deception: A Moderated Mediation Analysis,” Journal of Interactive Marketing, 35, 16-26.
Number of pages: 33 Posted: 29 Jul 2019
Jorge Tadeo Lozano University, University of Murcia and Vanderbilt University - MarketingVanderbilt University - Marketing
Downloads 13 (763,301)
Citation 1

Abstract:

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Deception; Channel; Online; Customer satisfaction; Word-of-mouth