Nazli Sonmez

London Business School

Sussex Place

Regent's Park

London, London NW1 4SA

United Kingdom

  • London Business School

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Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 21-001
Number of pages: 29 Posted: 13 Jul 2020 Last Revised: 13 Jan 2021
Ryan W. Buell, Kamalini Ramdas and Nazli Sonmez
Harvard Business School, London Business School - Department of Management Science and Operations and London Business School
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Abstract:

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customer engagement, shared service delivery, shared medical appointments, healthcare operations