Robert Johnston

University of Warwick - Warwick Business School

Professor/Head of Operations Management

Coventry CV4 7AL

United Kingdom

SCHOLARLY PAPERS

2

DOWNLOADS

53

SSRN CITATIONS

1

CROSSREF CITATIONS

2

Scholarly Papers (2)

1.

Cost-Effective Service Excellence: Lessons from Singapore Airlines

Business Strategy Review, Vol. 15, pp. 33-38, March 2004
Number of pages: 6 Posted: 29 Mar 2004
Loizos Th. Heracleous, Jochen Wirtz and Robert Johnston
University of Oxford - Strategy and Organisation, National University of Singapore (NUS) - NUS Business School and University of Warwick - Warwick Business School
Downloads 37 (444,299)
Citation 1
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2.

Network Parenting in International Service Development

British Journal of Management Vol. 15, No. 1, pp. 23-38, March 2004
Number of pages: 16 Posted: 01 May 2004
University of Warwick, University of Warwick - Warwick Business School, University of Warwick - Warwick Business School, Roskilde University, University of Southern Queensland and University of Warwick
Downloads 16 (554,911)
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Abstract:

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