Madhura Prabhu

Christ University, Institute of Management, Students

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India

  • Christ University, Institute of Management, Students

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Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India

Journal of Health Management 20(1) 1–10, 2018
Posted: 17 Sep 2019
Madhura Prabhu and Lakshmi Shankar Iyer
Christ University, Institute of Management, Students and Christ University

Abstract:

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SERVQUAL model, information systems in healthcare, Tier II cities, gap score, service quality