Peter T. Ward

Ohio State University (OSU)

Associate Dean and Professor

Blankenship Hall-2010

901 Woody Hayes Drive

Columbus, OH OH 43210

United States

  • Ohio State University (OSU)

SCHOLARLY PAPERS

2

DOWNLOADS

204

CITATIONS

2

Scholarly Papers (2)

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1.

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2015. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. (December 4, 2014). Management Science, Forthcoming.
Number of pages: 33 Posted: 01 May 2015 Last Revised: 21 May 2015
Claire Senot, Aravind Chandrasekaran, Peter T. Ward, Anita Tucker and Susan Moffatt-Bruce
Tulane University, The Ohio State University, Ohio State University (OSU), Harvard Business School and Ohio State University (OSU)
Downloads 180 (165,171)
Citation 10

Abstract:

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health care delivery, experiential quality, conformance quality, clinical outcomes, cost efficiency, tradeoff

2.

Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective

Senot, C., A. Chandrasekaran, and P.T. Ward. Role of Bottom-up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective. (May 19, 2015). Production and Operations Management, Forthcoming
Number of pages: 34 Posted: 22 May 2015
Claire Senot, Aravind Chandrasekaran and Peter T. Ward
Tulane University, The Ohio State University and Ohio State University (OSU)
Downloads 24 (492,705)
Citation 1

Abstract:

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health care delivery, conformance and experiential quality, Magnet status, administrative intensity, bottom-up and top-down decision processes, contingency theory