Anne Souchon

Loughborough University

Epinal Way

Leics LE11 3TU

Leicestershire

United Kingdom

  • Loughborough University

SCHOLARLY PAPERS

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Scholarly Papers (2)

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1.

Service Encounter Conceptualisation: Employees’ Service Behaviours and Customers’ Service Quality Perceptions

Journal of Marketing Management, Vol. 17, pp. 577-593
Number of pages: 25 Posted: 17 Oct 2019
Andrew Farrell, Anne Souchon and Geoff Durden
Aston Business School, Loughborough University and affiliation not provided to SSRN
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Service Encounters

2.

Competitive Intelligence Embeddedness: Drivers and Performance Consequences

European Management Journal, Volume 37, Issue 6, December 2019, Pages 708-718 DOI:10.1016/j.emj.2019.04.003
Posted: 24 Jul 2020
Amiram Markovich, Kalanit Efrat, Daphne Ruth Raban and Anne Souchon
University of Haifa, Ruppin Academic Center, School of Business Administration and Loughborough University

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Competitive intelligence embeddedness, Web sources quality, Information use, Performance