Manlu Chen

Renmin University of China - School of Business

Beijing

China

  • Renmin University of China - School of Business

SCHOLARLY PAPERS

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Scholarly Papers (2)

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1.

Food Delivery Service and Restaurant: Friend or Foe?

Number of pages: 82 Posted: 23 Oct 2019 Last Revised: 11 Aug 2021
Manlu Chen, Ming Hu and Jianfu Wang
Renmin University of China - School of Business, University of Toronto - Rotman School of Management and City University of Hong Kong
Downloads 1,971 (11,496)
Citation 7

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queueing economics, on-demand service platform, supply chain contracting, omnichannel operations

2.

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

Number of pages: 56 Posted: 24 Mar 2022
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit Yom-Tov and Nadir Arber
Renmin University of China - School of Business, University of Toronto - Operations Management, Technion - Israel Institute of Technology, City University of Hong Kong, Technion-Israel Institute of Technology and affiliation not provided to SSRN
Downloads 34 (599,254)

Abstract:

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Service analytics, information technology, wait time management, open shop, priority policy