Stephen W. Brown

Arizona State University (ASU) - Marketing Department

Tempe, AZ 85287-4106

United States

SCHOLARLY PAPERS

4

DOWNLOADS

327

SSRN CITATIONS
Rank 35,303

SSRN RANKINGS

Top 35,303

in Total Papers Citations

1

CROSSREF CITATIONS

16

Scholarly Papers (4)

1.

The Forgiveness Processes of Very Dissatisfied Customers

Number of pages: 47 Posted: 06 Jul 2008 Last Revised: 15 Jul 2008
Michael J. Howley, Stephen W. Brown and James Ward
Drexel University, Arizona State University (ASU) - Marketing Department and affiliation not provided to SSRN
Downloads 143 (208,110)

Abstract:

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Forgiveness, Service Failure, Recovery

2.

Service-Logic Innovations: How to Innovate Customers, Not Products

California Management Review, 50 (3), 49-65, 2008
Number of pages: 17 Posted: 14 Aug 2015
Stefan Michel, Stephen W. Brown and Andrew Gallan
Thunderbird, School of Global Management - Global Business, Arizona State University (ASU) - Marketing Department and DePaul University - Department of Marketing
Downloads 109 (255,730)

Abstract:

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3.

Customer Positivity and Participation in Services: An Empirical Test in a Health Care Context

Journal of the Academy of Marketing Science, 41 (3), 338-56, 2013
Number of pages: 19 Posted: 14 Aug 2015
Andrew Gallan, Cheryl Jarvis, Stephen W. Brown and Mary Jo Bitner
DePaul University - Department of Marketing, Southern Illinois University at Carbondale - College of Business, Arizona State University (ASU) - Marketing Department and Arizona State University (ASU) - Marketing Department
Downloads 43 (422,688)

Abstract:

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4.

An Expanded and Strategic View of Discontinuous Innovations: Deploying a Service-Dominant Logic

Journal of the Academy of Marketing Science, 36 (1), 54-66, 2008
Number of pages: 13 Posted: 14 Aug 2015
Stefan Michel, Stephen W. Brown and Andrew Gallan
Thunderbird, School of Global Management - Global Business, Arizona State University (ASU) - Marketing Department and DePaul University - Department of Marketing
Downloads 32 (468,781)
Citation 1

Abstract:

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Service-dominant logic, Discontinuous innovation, Growth strategy, Marketing, Customer