Amy Ostrom

Arizona State University (ASU)

Farmer Building 440G PO Box 872011

Tempe, AZ 85287

United States

SCHOLARLY PAPERS

5

DOWNLOADS

823

SSRN CITATIONS

7

CROSSREF CITATIONS

4

Scholarly Papers (5)

1.

Conceptualisation and Aspirations of Transformative Service Research

Journal of Research for Consumers, 2011, Pace University Marketing Research Paper No. 2016/03
Number of pages: 6 Posted: 25 Jan 2016 Last Revised: 27 Aug 2019
Northern Illinois University, Pace University, Arizona State University (ASU), Arizona State University West, Texas State University, San Marcos, DePaul University - Department of Marketing, Universidad del Norte, Florida State University, Pacific Lutheran University, Texas State University, San Marcos, Japan Advanced Institute of Science and Technology and Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick
Downloads 715 (50,903)

Abstract:

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2.

Customer Satisfaction Fables

Sloan Management Review, Summer, 1994, Vol. 35 Issue 4, pp. 93-96
Number of pages: 4 Posted: 22 Nov 2015 Last Revised: 19 Feb 2016
Vanderbilt University - MarketingVanderbilt University - Marketing, Northwestern University - Kellogg School of Management and Arizona State University (ASU)
Downloads 55 (503,065)
Citation 1

Abstract:

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business enterprises, customer relations, customer satisfaction, marketing strategy, customer services, quality of service, customer loyalty

3.

Commercial and Interpersonal Relationships; Using the Structure of Interpersonal Relationships to Understand Individual-to-Individual, Individual-to-Firm, and Firm-to-Firm Relationships in Commerce

International Journal of Research in Marketing, 13 (1996) 53-72
Number of pages: 20 Posted: 19 Nov 2015 Last Revised: 19 Feb 2016
Dawn Iacobucci, Dawn Iacobucci and Amy Ostrom
Vanderbilt University - MarketingVanderbilt University - Marketing and Arizona State University (ASU)
Downloads 44 (552,420)
Citation 5

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Relationships, Relationship marketing, Dyads, Correspondence analysis

4.

Perceptions of Services

Journal of Retailing and Consumer Services 10/1996; 3(4):195-212
Number of pages: 18 Posted: 22 Nov 2015 Last Revised: 19 Feb 2016
Dawn Iacobucci, Dawn Iacobucci and Amy Ostrom
Vanderbilt University - MarketingVanderbilt University - Marketing and Arizona State University (ASU)
Downloads 9 (799,737)

Abstract:

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services, multidimensional scaling, perceptions, classification

5.

Transformative Service Research: An Agenda for the Future

Journal of Business Research, Vol. 66, No. 8, 2013, Pace University Marketing Research Paper No. 2016/02
Posted: 25 Jan 2016 Last Revised: 27 Aug 2019
Arizona State University West, Arizona State University (ASU), Pace University, Texas State University, San Marcos, DePaul University - Department of Marketing, Universidad del Norte, Florida State University, Pacific Lutheran University, Texas State University, San Marcos, Northern Illinois University, Japan Advanced Institute of Science and Technology and Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

Abstract:

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