Diane Mollenkopf

University of Tennessee, Knoxville - College of Business Administration

453 Haslam Business Building

Knoxville, TN 37996

United States

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Scholarly Papers (1)

1.

Managing Internet Product Returns: A Focus on Effective Service Operations

Decision Sciences, Forthcoming
Posted: 30 Nov 2006
University of Tennessee, Knoxville - College of Business Administration, Arizona State University - W.P. Carey School of Business, University of Virginia - Darden School of Business and Michigan State University - Marketing & Supply Chain Management

Abstract:

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E-commerce, Customer Loyalty, Returns Management, Service Operations, Service Recovery