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Vera Blazevic
affiliation not provided to SSRN
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Scholarly Papers (1)
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1.
Communal Service Delivery: How Customers Benefit from Participation in Firm-Hosted Virtual P3 Communities
Number of pages: 44
Posted: 20 Sep 2009
Utpal M. Dholakia
, Vera Blazevic,
Caroline Wiertz
and
René Algesheimer
Rice University - Jesse H. Jones Graduate School of Business,
affiliation not provided to SSRN
, City, University of London - Bayes Business School and University of Zurich
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Abstract:
service support, customer community, customer service, customer-generated service
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