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Vera Blazevic

affiliation not provided to SSRN

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Communal Service Delivery: How Customers Benefit from Participation in Firm-Hosted Virtual P3 Communities

Number of pages: 44 Posted: 20 Sep 2009
Utpal M. Dholakia, Vera Blazevic, Caroline Wiertz and René Algesheimer
Rice University - Jesse H. Jones Graduate School of Business, affiliation not provided to SSRN, City University London - Sir John Cass Business School and University of Zurich
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service support, customer community, customer service, customer-generated service