Heiner Evanschitzky

University of Muenster - Finance Center Muenster

Universitatsstr. 14-16

Muenster, 48143

Germany

SCHOLARLY PAPERS

3

DOWNLOADS

254

SSRN CITATIONS

1

CROSSREF CITATIONS

5

Scholarly Papers (3)

1.

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Journal of Service Research, 14(2), May 2011, 136-148
Number of pages: 14 Posted: 16 Oct 2013 Last Revised: 01 Nov 2013
University of Muenster - Finance Center Muenster, University of Missouri at Columbia - Department of Marketing, Rice University and T-Mobile International AG
Downloads 163 (246,263)
Citation 1

Abstract:

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customer satisfaction, employee satisfaction, manager satisfaction, franchisee satisfaction, exchange theory, purchase intentions, service-profit chain

Replication Research in Marketing Revisited: A Note on a Disturbing Trend

Number of pages: 17 Posted: 01 Jul 2008
University of Muenster - Finance Center Muenster, University of Siegen, Drake University - College of Business and Public Administration and University of Pennsylvania - Marketing Department
Downloads 66 (456,875)

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Replication Research in Marketing Revisited: A Note on a Disturbing Trend

Journal of Business Research, Vol. 60, pp. 411-415, 2007
Posted: 25 May 2007
University of Muenster - Finance Center Muenster, University of Siegen, Drake University - College of Business and Public Administration and University of Pennsylvania - Marketing Department

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3.

Replications of Forecasting Research

Number of pages: 12 Posted: 10 Oct 2011
Heiner Evanschitzky and J. Scott Armstrong
University of Muenster - Finance Center Muenster and University of Pennsylvania - Marketing Department
Downloads 25 (647,887)

Abstract:

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forecasting, management science, marketing