Michael Tsiros

University of Miami - Department of Marketing

Department Chair, Patrick J. Cesarano Faculty Scholar and Professor

United States

SCHOLARLY PAPERS

16

DOWNLOADS
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CITATIONS
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71

Scholarly Papers (16)

1.

Regret: A Model of its Antecedents and Consequences in Consumer Decision Making

Journal of Consumer Research, Vol. 26, No. 4, 2000
Number of pages: 18 Posted: 26 Oct 2013
Michael Tsiros and Vikas Mittal
University of Miami - Department of Marketing and Rice University
Downloads 487 (56,867)
Citation 1

Abstract:

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regret, repurchase, complaint

2.

Attribute-Level Performance, Satisfaction, and Behavioral Intentions Over Time: A Consumption-System Approach

Journal of Marketing, 63, April 1999, 88-101
Number of pages: 15 Posted: 27 Oct 2013
Vikas Mittal, Pankaj Kumar and Michael Tsiros
Rice University, CUNY Baruch College and University of Miami - Department of Marketing
Downloads 161 (183,019)

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attribute-level performance, behavioral intentions, service satisfaction

3.

The Effect of Expiration Dates and Perceived Risk on Purchasing Behavior in Grocery Store Perishable Categories

Tsiros, Michael and Carrie Heilman (2005), "The Effect of Expiration Dates and Perceived Risks on Purchasing Behavior in Grocery Store Perishable Categories," Journal of Marketing, 69 (2), 114-129.
Number of pages: 16 Posted: 13 Apr 2016
Michael Tsiros and Carrie M. Heilman
University of Miami - Department of Marketing and University of Virginia - McIntire School of Commerce
Downloads 134 (212,909)

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4.

The Role of Attributions in Customer Satisfaction: A Re-Examination

Journal of Consumer Research, Vol. 31, No. 2, 2004
Number of pages: 9 Posted: 26 Oct 2013
Michael Tsiros, Vikas Mittal and William T. Ross
University of Miami - Department of Marketing, Rice University and Pennsylvania State University - Department of Marketing
Downloads 106 (253,231)

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Disconfirmation, responsibility, stability

5.

How Commitment Influences the Termination of B2B Exchange Relationships

Tsiros, Michael, William T. Ross, & Vikas Mittal (2009) "How commitment influences the termination of B2B exchange relationships" Journal of Service Research, 11(3), February, 263-276. (2009)
Number of pages: 15 Posted: 16 Oct 2013
Michael Tsiros, William T. Ross and Vikas Mittal
University of Miami - Department of Marketing, Pennsylvania State University - Department of Marketing and Rice University
Downloads 43 (410,664)

Abstract:

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commitment; satisfaction; termination; decision process

6.

The Role of Issue Valence and Issue Capability in Determining Effort Investment

Vikas Mittal, William T. Ross, & Michael Tsiros. (2002) "The role of issue valence and issue capability in determining effort investment." Journal of Marketing Research, 39(4): 455-468.
Number of pages: 15 Posted: 26 Oct 2013
Vikas Mittal, William T. Ross and Michael Tsiros
Rice University, Pennsylvania State University - Department of Marketing and University of Miami - Department of Marketing
Downloads 15 (548,013)

Abstract:

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issue valence, issue capability, upside potential, risk taking

7.

Releasing the Regret Lock: Consumer Response to New Alternatives after a Sale

Journal of Consumer Research, Vol. 35, p. 1039, April 2009
Number of pages: 22 Posted: 13 Apr 2016 Last Revised: 15 Apr 2016
Michael Tsiros
University of Miami - Department of Marketing
Downloads 12 (566,276)

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8.

When More is Less: The Impact of Base Value Neglect on Consumer Preferences for Bonus Packs Over Price Discounts

Chen, Allan, Howard Marmorstein, Michael Tsiros, and Akshay Rao (2012), “When More is Less: The Impact of Base Value Neglect on Consumer Preferences for Bonus Packs over Price Discounts,” Journal of Marketing, 76 (4), 64-77., Mays Business School Research Paper 2763213
Posted: 13 Apr 2016
University of Kentucky - Gatton College of Business and Economics, University of Miami - Department of Marketing, University of Miami - Department of Marketing and University of Minnesota - Twin Cities - Carlson School of Management

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9.

Customer Experience Creation: Determinants, Dynamics and Management Strategies

Verhoef, Peter C., Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, Michael Tsiros, and Leonard A. Schlesinger (2009), “Customer Experience Creation: Determinants, Dynamics and Management Strategies” Journal of Retailing, 85 (1), 31-41.
Posted: 13 Apr 2016
University of Groningen - Department of Marketing & Marketing Research, Boston College - Department of Marketing, University of Miami - School of Business Administration, Babson College - Marketing Division, University of Miami - Department of Marketing and Babson College

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10.

Effect of Regret on Post-Choice Valuation: The Case of More than Two Alternatives

Tsiros, Michael (1998), "Effect of Regret on Post-Choice Valuation: The Case of More Than Two Alternatives," Organizational Behavior and Human Decision Processes, 76 (1), 48-69.
Posted: 13 Apr 2016
Michael Tsiros
University of Miami - Department of Marketing

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11.

The Effect of Compensation on Repurchase Intentions in Service Recovery

Grewal, Dhruv, Anne Roggeveen, and Michael Tsiros (2008), “The Effect of Compensation on Repurchase Intentions in Service Recovery,” Journal of Retailing, 84 (4), 424-434.
Posted: 13 Apr 2016
Dhruv Grewal, Anne L. Roggeveen and Michael Tsiros
Babson College - Marketing Division, Babson College - Marketing Division and University of Miami - Department of Marketing

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12.

Ending a Price Promotion: Retracting it in One Step or Phasing it Out Gradually

Tsiros, Michael and David M. Hardesty (2010), “Ending a Price Promotion: Retracting it in One Step or Phasing it Out Gradually,” Journal of Marketing, 74 (1), 49-64.
Posted: 13 Apr 2016
Michael Tsiros and David Hardesty
University of Miami - Department of Marketing and University of Kentucky - Marketing

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13.

Understanding the Co-Creation Effect: When Does Collaborating with Customers Provide a Lift to Service Recovery?

Roggeveen, Anne, Michael Tsiros, and Dhruv Grewal (2012), "Understanding the Co-Creation Effect: When Does Collaborating with Customers Provide a Lift to Service Recovery?” Journal of the Academy of Marketing Science, 40 (6), 771-790.
Posted: 13 Apr 2016
Anne L. Roggeveen, Michael Tsiros and Dhruv Grewal
Babson College - Marketing Division, University of Miami - Department of Marketing and Babson College - Marketing Division

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14.

Effects of Expiration Date-Based Pricing on Brand Image Perceptions

Tsiros, Michael and Carrie Heilman (2005), "The Effect of Expiration Dates and Perceived Risks on Purchasing Behavior in Grocery Store Perishable Categories," Journal of Marketing, 69 (2), 114-129., Leeds University Business School Working Paper Forthcoming
Posted: 13 Apr 2016
Leeds University Business School, Athens University of Economics and Business - Department of Management Science and Technology and University of Miami - Department of Marketing

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15.

An Investigation of the Effectiveness of Uncertainty in Marketing Promotions Involving Free Gifts

Laran, Juliano and Michael Tsiros (2013), “An Investigation of the Effectiveness of Uncertainty in Marketing Promotions Involving Free Gifts,” Journal of Marketing, 77 (1), 112-123.
Posted: 13 Apr 2016
Juliano Laran and Michael Tsiros
University of Miami and University of Miami - Department of Marketing

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16.

How Buyers Forecast: Buyer – Seller Relationship as a Boundary Condition of the Impact Bias

Monga, Ashwani, Allan Chen, Michael Tsiros, and Mona Srivastava (2012), “How Buyers Forecast: Buyer–Seller Relationship,” Marketing Letters, 23 (1), 31-45., Mays Business School Research Paper 2763119
Posted: 13 Apr 2016 Last Revised: 29 Mar 2019
University of South Carolina, University of Kentucky - Gatton College of Business and Economics, University of Miami - Department of Marketing and Harvard Business School

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