Cara Cherry Lisco

Square Trade

50 First Street, Suite 600

San Francisco, CA 94105

United States

SCHOLARLY PAPERS

3

DOWNLOADS
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824

CITATIONS
Rank 19,186

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Top 19,186

in Total Papers Citations

37

Scholarly Papers (3)

1.

The Positive and Negative Effects of Anger on Dispute Resolution: Evidence from Electronically Mediated Disputes

Journal of Applied Psychology, Vol. 89, No. 2, pp. 369-376, 2004
Number of pages: 8 Posted: 17 Oct 2006
Vanderbilt University - Organizational Behavior, Northwestern University - Kellogg School of Management, University of California, Berkeley - Organizational Behavior & Industrial Relations Group, University of Melbourne - Melbourne Business School, Independent and Square Trade
Downloads 429 (66,525)

Abstract:

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anger,emotion,conflict,cmc,dispute resolution,mediation

2.

Tortoise Or Hare? a Study of the Speed to Resolution in On-Line Disputes

IACM 17th Annual Conference Paper
Number of pages: 34 Posted: 10 Oct 2004
Northwestern University - Kellogg School of Management, University of Melbourne - Melbourne Business School, Independent, Vanderbilt University - Organizational Behavior and Square Trade
Downloads 264 (114,878)

Abstract:

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dispute resolution, online, emotion, mediation, face

3.

Sticks and Stones: Language, Face, and Online Dispute Resolution

Academy of Management Journal, 2007, Vol. 50, No. 1, 85-99
Number of pages: 16 Posted: 05 Jun 2012
Northwestern University - Kellogg School of Management, University of Melbourne - Melbourne Business School, Vanderbilt University - Organizational Behavior, Independent, University of California, Berkeley - Organizational Behavior & Industrial Relations Group and Square Trade
Downloads 131 (217,010)

Abstract:

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