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Dr.F.J. Peterkumar

Associate Professor, Department of Management Studies, Karunya Institute of Technology and Sciences, Coimbatore, Tamil Nadu, India

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Scholarly Papers (1)

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The Impact of Service Quality on Customer Satisfaction; An Empirical Study

International Journal of Management (IJM), 11 (3), 2020, pp. 76–88.
Number of pages: 13 Posted: 29 Apr 2020
Joshy K T, Dr.F.J. Peterkumar, Sunil Vakayil and Sunil Vakayil
Research Scholar, Department of Management Studies, Karunya Institute of Technology and Sciences, Coimbatore, Tamil Nadu, India, Associate Professor, Department of Management Studies, Karunya Institute of Technology and Sciences, Coimbatore, Tamil Nadu, India and Loyola College, Chennai - Loyola Institute of Business Administration (LIBA)Director, RVS Institute of Management Studies and Research, Coimbatore, Tamil Nadu, India
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Abstract:

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Customer satisfaction, organizational goals, Public Sector General Insurance, service quality