Yuran Wang

Zhejiang University - School of Management

Hangzhou, Zhejiang Province 310058

China

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Scholarly Papers (1)

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Nowcasting in Chatbot Design: Leveraging Service Journey Patterns to Improve User Satisfaction

Number of pages: 52 Posted: 21 May 2020
Fox School of Business, Temple University, Zhejiang University - School of Management, Temple University and affiliation not provided to SSRN
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Abstract:

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design science, chat-bot, RDD, computer human interaction, machine learning