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Maria Malik

University of the Punjab (PU) - Institute of Quality and Technology Management

New Campus

Lahore, Punjab 54590

Pakistan

  • University of the Punjab (PU) - Institute of Quality and Technology Management

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An Assessment of E-Service Quality, E-Satisfaction and E-Loyalty

South Asian Journal of Business Studies (ISSN: 2398-628X-Emerald) 2019, Vol 8(3), 282-302
Posted: 29 Jun 2021
Mukaram Khan, Dr Syed Sohaib Zubair and Maria Malik
University of the Punjab, Students, Institute of Administrative Sciences, University of the Punjab and University of the Punjab (PU) - Institute of Quality and Technology Management

Abstract:

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Service Quality, Online Shopping, Customer Satisfaction, Customer Loyalty, E-Commerce