Zhenzhen Jia

Fudan University

Beijing West District Baiyun Load 10th

Shanghai, 100045

China

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To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03
Number of pages: 57 Posted: 13 Aug 2020
Zhenzhen Jia, Kejia Hu, Jianqiang Hu and Vishal Ahuja
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
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Abstract:

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling