Lu Kong

University of South Florida - School of Information Systems and Management

Tampa, FL 33620

United States

SCHOLARLY PAPERS

2

DOWNLOADS

62

SSRN CITATIONS

1

CROSSREF CITATIONS

0

Scholarly Papers (2)

1.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Number of pages: 29 Posted: 16 Feb 2021
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 38 (516,253)

Abstract:

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Healthcare Operations, COVID-19, Service Operations, Older Adult Care

2.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Number of pages: 49 Posted: 09 Jul 2020
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 24 (594,623)
Citation 1

Abstract:

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance