Giovanna Nicolini

Universita degli Studi di Milano

Professor

Milan, 20122

Italy

  • Universita degli Studi di Milano

SCHOLARLY PAPERS

3

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Scholarly Papers (3)

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1.

The Rasch Model to Measure Service Quality

UNIMI Economics Working Paper No. 27.2003
Number of pages: 18 Posted: 23 Dec 2004
Silvia Salini, Giovanna Nicolini and Francesca De Battisti
University of Milan - Department of Business Policy and Economics (DEPA), Universita degli Studi di Milano and Universita degli Studi di Milano - Dipartimento Economia Politica e Aziendale - Sezione di Statistica e Matematica
Downloads 964 (27,321)
Citation 4

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Customer Satisfaction, Rasch Analysis, Latent Variables, Calibration

2.

A Formative Model for Measuring Customer Satisfaction with a Degree Course

UNIMI Economics Working Paper No. 23.2003
Number of pages: 16 Posted: 14 Jan 2005
Francesca De Battisti and Giovanna Nicolini
Universita degli Studi di Milano - Dipartimento Economia Politica e Aziendale - Sezione di Statistica e Matematica and Universita degli Studi di Milano
Downloads 735 (39,885)

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Customer satisfaction, formative ,model, partial and overall indexes

3.

Global Indexes for the Evaluation of University Teaching

UNIMI Economics Working Paper No. 15.2004
Number of pages: 10 Posted: 14 Jan 2005
Giovanna Nicolini and Francesca De Battisti
Universita degli Studi di Milano and Universita degli Studi di Milano - Dipartimento Economia Politica e Aziendale - Sezione di Statistica e Matematica
Downloads 169 (205,851)

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Service quality, customer satisfaction, formative model