Maqbool Dada

Johns Hopkins University - Carey Business School

100 International Drive

Baltimore, MD 21202

United States

  • Johns Hopkins University - Carey Business School

SCHOLARLY PAPERS

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Scholarly Papers (2)

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1.

The Gatekeeper’s Dilemma: 'When Should I Transfer This Customer?'

Johns Hopkins Carey Business School Research Paper No. 20-07
Number of pages: 34 Posted: 07 Aug 2020 Last Revised: 06 Oct 2021
Brett Hathaway, Evgeny Kagan and Maqbool Dada
Johns Hopkins University - Carey Business School, Johns Hopkins University - Carey Business School and Johns Hopkins University - Carey Business School
Downloads 146 (269,542)
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Abstract:

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decision-making, behavior in queueing systems, service operations

2.

Transfer Decisions in Services: A Multimethod Approach

Number of pages: 52 Posted: 18 Feb 2021 Last Revised: 07 Oct 2021
Brett Hathaway, Evgeny Kagan and Maqbool Dada
Johns Hopkins University - Carey Business School, Johns Hopkins University - Carey Business School and Johns Hopkins University - Carey Business School
Downloads 35 (586,126)

Abstract:

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decision-making, behavior in queueing systems, service operations, incentive design