Luning Liu

Harbin Institute of Technology

92 West Dazhi Street

Nan Gang District

Harbin, heilongjiang 150001

China

  • Harbin Institute of Technology

SCHOLARLY PAPERS

4

DOWNLOADS

1,113

TOTAL CITATIONS

0

Scholarly Papers (4)

Actions:
Email selected abstracts
1.

Voice-based AI in Call Center Customer Service: A Natural Field Experiment

Production and Operations Management, forthcoming
Number of pages: 34 Posted: 15 Jul 2020 Last Revised: 01 Aug 2022
Lingli Wang, Ni Huang, Yili Hong, Luning Liu, Xunhua Guo and Guoqing Chen
Tsinghua University, Miami Herbert Business School, University of Miami, University of Miami Herbert Business School, Harbin Institute of Technology, Tsinghua University and Tsinghua University
Downloads 971 (51,851)

Abstract:

Loading...

Artificial intelligence; customer service; service flexibility; natural field experiment; difference-in-differences

2.

Revenue Implications of Online Travel Agency Platform Adoption: Evidence from a Quasi-Experimental Design in Airlines

Number of pages: 40 Posted: 22 Jan 2022
Yanhong Chen Chenyanhong@stu.hit.edu.cn, Luning Liu and Zhenyuan Zhang
Harbin Institute of Technology, Harbin Institute of Technology and Harbin Institute of Technology
Downloads 98 (584,071)

Abstract:

Loading...

Online travel agency, Revenue management, Quasi-experiment, Propensity score matching, Difference-in-difference

3.

A Multi-Classifier Ensemble Algorithm for Predicting Travelers Repurchases Based on Evidence Theory

Number of pages: 29 Posted: 14 Jul 2023
Yanhong Chen Chenyanhong@stu.hit.edu.cn, Luning Liu and zheng de quan
Harbin Institute of Technology, Harbin Institute of Technology and Harbin Institute of Technology
Downloads 35 (981,440)

Abstract:

Loading...

evidence theory, Ensemble algorithm, Purchase predicting, Consumer segmentation

4.

What is the Global Causal Relationship between Government Governance, Energy Transition, and Energy Intensity? Empirical Evidence from OECD Countries

Number of pages: 44 Posted: 01 Jan 2025
Shangkun Li, Luning Liu and Yongcuomu Qu
Harbin Institute of Technology, Harbin Institute of Technology and Harbin Institute of Technology
Downloads 9 (1,280,292)

Abstract:

Loading...

government governance, Energy Transition, energy intensity, Causal relationship, OECD countries