Xunhua Guo

Tsinghua University

Beijing, 100084

China

  • Tsinghua University

SCHOLARLY PAPERS

3

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1,286

SSRN CITATIONS

2

CROSSREF CITATIONS

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Scholarly Papers (3)

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1.

Voice-based AI in Call Center Customer Service: A Natural Field Experiment

Production and Operations Management, forthcoming
Number of pages: 34 Posted: 15 Jul 2020 Last Revised: 01 Aug 2022
Lingli Wang, Ni Huang, Yili Hong, Luning Liu, Xunhua Guo and Guoqing Chen
Tsinghua University, Miami Herbert Business School, University of Miami, University of Miami Herbert Business School, Harbin Institute of Technology, Tsinghua University and Tsinghua University
Downloads 705 (72,126)

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Artificial intelligence; customer service; service flexibility; natural field experiment; difference-in-differences

2.

The Role of AI Assistants in Livestream Selling: Evidence from a Randomized Field Experiment

University of Miami Business School Research Paper No. 4365103
Number of pages: 38 Posted: 25 Feb 2023
Lingli Wang, Yumei He, Ni Huang, De Liu, Xunhua Guo and Guoqing Chen
Tsinghua University, Tulane University, Miami Herbert Business School, University of Miami, University of Minnesota - Minneapolis, Tsinghua University and Tsinghua University
Downloads 409 (140,255)

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Online shopping, livestream selling, AI assistant, human-AI interaction, randomized field experiment

3.

When the Clock Strikes: Exploring On-the-hour Effects in Gamified Online Learning Systems

Number of pages: 52 Posted: 05 Nov 2020 Last Revised: 01 Sep 2021
Lingli Wang, Ni Huang, Yili Hong, Lihui Lin, Xunhua Guo and Guoqing Chen
Tsinghua University, Miami Herbert Business School, University of Miami, University of Miami Herbert Business School, Tsinghua University, Tsinghua University and Tsinghua University
Downloads 172 (334,532)

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online learning systems; gamification; temporal cues; learning effectiveness