James Abbey

Texas A&M University - Mays Business School

Bob '85 and Kelly Jordan '86 Associate Professor in Business

320P

MS 4217

College Station, TX 77843

United States

http://www.jamesabbey.com

SCHOLARLY PAPERS

3

DOWNLOADS

589

TOTAL CITATIONS

7

Scholarly Papers (3)

1.

How Consumers Value Retailer's Return Policy Leniency Levers: An Empirical Investigation

Production and Operations Management
Number of pages: 59 Posted: 11 Sep 2020 Last Revised: 06 Feb 2022
The University of Tennessee, Knoxville, Texas A&M University - Mays Business School and affiliation not provided to SSRN
Downloads 281 (223,333)
Citation 6

Abstract:

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sustainability, consumer returns, return policy, vignette-based experiment, mediation analysis

2.

The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them

Forthcoming in Journal of Operations Management https://doi.org/10.1002/joom.1346
Number of pages: 42 Posted: 13 Jul 2022 Last Revised: 06 Dec 2024
The University of Tennessee, Knoxville, Texas A&M University - Mays Business School, affiliation not provided to SSRN and Texas A&M University - Department of Information & Operations Management
Downloads 221 (283,363)
Citation 1

Abstract:

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consumer returns, return policy, service design, experiments, retail operations

3.

Show, Don't Tell: Education and Physical Exposure Effects in Remanufactured Product Markets

Forthcoming at Journal of Operations Management
Number of pages: 28 Posted: 16 Sep 2020 Last Revised: 18 Mar 2023
The University of Tennessee, Knoxville, Texas A&M University - Mays Business School, Frankfurt School of Finance and Management and Pennsylvania State University - Smeal College of Business
Downloads 87 (595,369)

Abstract:

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sustainability, circular economy, remanufacturing, behavioral operations management