Yiming Zhang

University of Washington - Michael G. Foster School of Business

Box 353200

Seattle, WA 98195-3200

United States

  • University of Washington - Michael G. Foster School of Business

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Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 42 Posted: 09 Sep 2020 Last Revised: 09 Jul 2021
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
McDonough School of Business, Georgetown University, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
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Abstract:

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms