Andres Musalem

Universidad de Chile

Beauchef 851

Santiago

Chile

http://www.dii.uchile.cl/~amusalem

SCHOLARLY PAPERS

20

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5,473

SSRN CITATIONS
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SSRN RANKINGS

Top 13,690

in Total Papers Citations

60

CROSSREF CITATIONS

25

Scholarly Papers (20)

1.

Measuring the Effect of Queues on Customer Purchases

Columbia Business School Research Paper No. 12/23
Number of pages: 41 Posted: 26 May 2011 Last Revised: 15 Dec 2012
Columbia University - Columbia Business School, Universidad de Chile, University of Chile and SCOPIX
Downloads 1,732 (14,246)
Citation 25

Abstract:

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queuing, service operations, retail, choice modeling, empirical research, operations/marketing interface

2.

Structural Estimation of the Effect of Out-of-Stocks

Number of pages: 47 Posted: 11 Aug 2008 Last Revised: 14 Aug 2011
Universidad de Chile, University of Chile, University of Pennsylvania - Marketing Department, affiliation not provided to SSRN and Fundación Instituto de Empresa, S.L.
Downloads 464 (87,835)
Citation 29

Abstract:

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choice models, retailing, out-of-stocks, inventory management, Bayesian methods, data augmentation, aggregate demand estimation

3.

The Past, Present, and Future of Retail Analytics: Insights from a Survey of Academic Research and Interviews with Practitioners

Chicago Booth Research Paper No. 21-18
Number of pages: 65 Posted: 24 Jun 2021 Last Revised: 04 Aug 2022
Rotterdam School of Management, Erasmus University, University of Chicago - Booth School of Business and Universidad de Chile
Downloads 444 (92,653)

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retail operations, big data, business analytics, bibliometrics, consumer behavior, technology

4.

Bayesian Estimation of Random-Coefficients Choice Models Using Aggregate Data

Journal of Applied Econometrics, Forthcoming
Number of pages: 44 Posted: 10 Apr 2005 Last Revised: 05 Apr 2012
Andres Musalem, Eric Bradlow and Jagmohan S. Raju
Universidad de Chile, University of Pennsylvania - Marketing Department and University of Pennsylvania - Marketing Department
Downloads 413 (100,484)
Citation 7

Abstract:

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Discrete Choice Models, Data Augmentation, Markov Chain Monte Carlo Simulation, Random Coefficients

5.

A Review of Choice Modeling in the Marketing-Operations Management Interface

Kelley School of Business Research Paper No. 17-60, Columbia Business School Research Paper No. 17-85
Number of pages: 31 Posted: 16 Aug 2017
Universidad de Chile, University of Chile, Rice University, Indiana University - Kelley School of Business, Columbia University, Cornell Tech, Cornell University - Samuel Curtis Johnson Graduate School of Management, University of Michigan, Stephen M. Ross School of Business, Boston College, Universidad Torcuato Di Tella - School of Business and Columbia University - Columbia Business School
Downloads 386 (108,682)
Citation 1

Abstract:

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Choice Models, Marketing-Operations Interface, Econometrics, Empirical Research

6.

Underpromising and Overdelivering: Strategic Implications of Word of Mouth

Robert H. Smith School Research Paper No. RHS-06-142
Number of pages: 40 Posted: 19 Oct 2011 Last Revised: 27 Mar 2012
Yogesh V. Joshi and Andres Musalem
University of Maryland - Department of Marketing and Universidad de Chile
Downloads 341 (124,747)
Citation 2

Abstract:

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managing expectations, experience goods, word of mouth, disconfirmation, game theory, signaling, behavioral industrial organization

7.

Retail in High Definition: Monitoring Customer Assistance through Video Analytics

Columbia Business School Research Paper No. 15-73
Number of pages: 37 Posted: 22 Aug 2015 Last Revised: 11 Feb 2016
Andres Musalem, Marcelo Olivares and Ariel Schilkrut
Universidad de Chile, University of Chile and SCOPIX
Downloads 264 (162,575)
Citation 8

Abstract:

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empirical OM, Service Operations, Marketing/OM interface, Retail Planning, OM Practice, hazard models, staffing decisions

8.

A Parsimonious Structural Model of Individual Demand for Multiple Related Goods

Number of pages: 41 Posted: 05 Feb 2013
Andres Musalem, Kenneth C. Wilbur and Patricio Del Sol
Universidad de Chile, University of California, San Diego (UCSD) - Rady School of Management and Pontifical Catholic University of Chile
Downloads 257 (167,009)
Citation 2

Abstract:

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advertising, Bayesian econometrics, demand estimation, quantity demand models, television

9.

Structural Models of Complementary Choices

Marketing Letters, Forthcoming, Fisher College of Business Working Paper No. RP 2014-05-02
Number of pages: 27 Posted: 13 Aug 2014
Yale University - Department of Economics, University of Cambridge - Judge Business SchoolYale School of Management, Harvard Business School, Universidad de Chile, University of California, San Diego (UCSD) - Rady School of Management, Ohio State University (OSU) - Department of Marketing and Logistics, Harvard University - Strategy Unit, University of Chicago, University of California, Berkeley - The Richard & Rhoda Goldman School of Public Policy, University of California, Berkeley - Haas School of Business and Johns Hopkins University - Carey Business School
Downloads 238 (179,909)
Citation 10

Abstract:

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structural models; econometrics; complements

10.

Does Word of Mouth Reduce Advertising That Signals Quality?

Robert H. Smith School Research Paper No. RHS-06-150
Number of pages: 44 Posted: 24 Feb 2013 Last Revised: 04 Oct 2018
Yogesh V. Joshi and Andres Musalem
University of Maryland - Department of Marketing and Universidad de Chile
Downloads 227 (188,094)

Abstract:

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experience goods, advertising, word of mouth, negativity, positivity, game theory, signaling, behavioral industrial organization

11.

When Demand Projections are Too Optimistic: A Structural Model of Product Line and Pricing Decisions

Number of pages: 43 Posted: 06 Feb 2015
Andres Musalem
Universidad de Chile
Downloads 158 (259,232)
Citation 4

Abstract:

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Structural models, product line decisions, assortment, pricing, competition, demand estimation, sample selection, industrial organization

12.

Balancing Agent Retention and Waiting Time in Service Platforms

Number of pages: 47 Posted: 01 Jan 2020 Last Revised: 23 Jun 2022
Andres Musalem, Marcelo Olivares and Daniel Yung
Universidad de Chile, University of Chile and University of Chile - Engineering Department
Downloads 153 (265,976)
Citation 3

Abstract:

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queueing, econometrics, service industry, behavioral operations, call centers, online platforms

13.

When Consumers Learn, Money Burns: Signaling Quality Via Advertising With Observational Learning And Word Of Mouth

Number of pages: 54 Posted: 01 Jul 2020
Yogesh V. Joshi and Andres Musalem
University of Maryland - Department of Marketing and Universidad de Chile
Downloads 117 (328,083)
Citation 1

Abstract:

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experience goods, advertising, observational learning, word of mouth, positivity, negativity, game theory, signaling, behavioral industrial organization

14.

An Empirical Study of Customer Spillover Learning About Service Quality

Number of pages: 38 Posted: 21 Jul 2016 Last Revised: 15 Aug 2017
Andres Musalem, Yan Shang and Jing-Sheng Jeannette Song
Universidad de Chile, Facebook Inc and Duke University - Fuqua School of Business
Downloads 107 (346,864)
Citation 4

Abstract:

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service operations management, customer learning, Bayesian hierarchical models, structural estimation, air cargo logistics

15.

Earthquakes and Brand Loyalty: Beyond the Short-Term Effects of Product Unavailability

Number of pages: 54 Posted: 11 Feb 2019 Last Revised: 21 Dec 2021
Cristian Figueroa, Andres Musalem and Carlos Noton
Boston College, Students, Universidad de Chile and Dept of Industrial Engineering - University of Chile
Downloads 101 (362,810)
Citation 1

Abstract:

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stockouts, brand loyalty, natural experiment, consideration sets

16.

Components of Attentional Effort for Repeated Tasks

Number of pages: 62 Posted: 19 Jun 2019 Last Revised: 15 May 2020
Universidad de Chile, University of Chile - Industrial Engineering, Zeppelin University and Duke University - Fuqua School of Business
Downloads 35 (600,244)

Abstract:

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Eye tracking, Repetitive tasks, Learning, Task performance, Seemingly unrelated regressions, Bayesian Statistics, Behavioral Decision Making, Decision Analysis

17.

Consumer Response to Monetary Subsidies: A Structural Demand Analysis of the Supplemental Nutrition Assistance Program

Number of pages: 32 Posted: 18 Nov 2021
Rudolf-Harri Oberg and Andres Musalem
affiliation not provided to SSRN and Universidad de Chile
Downloads 26 (657,288)

Abstract:

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structural modeling, supermarket demand, food policy, subsidies, public policy

18.

Lockdowns lose one third of their impact on mobility in a month

Number of pages: 16 Posted: 18 Nov 2021
Yogesh V. Joshi and Andres Musalem
University of Maryland - Department of Marketing and Universidad de Chile
Downloads 10 (790,806)

Abstract:

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COVID19, lockdowns, public health, epidemiology, mobility, global analysis, meta-analysis, pandemics

19.

Eye-Tracking Reveals Processes that Enable Conjoint Choices to Become Increasingly Efficient with Practice

Martin Meißner, Andres Musalem, and Joel Huber Eye-Tracking Reveals Processes that Enable Conjoint Choices to Become Increasingly Efficient with Practice. Journal of Marketing Research, Forthcoming
Posted: 05 Oct 2013 Last Revised: 20 Aug 2015
Martin Meißner, Andres Musalem and Joel C. Huber
Zeppelin University, Universidad de Chile and Duke University - Fuqua School of Business

Abstract:

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Eye-tracking, conjoint, choice models, attention, preference, incidental exposure, goal-driven processes, Poisson model

20.

How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach

Marketing Science, Articles in Advance, 2008
Posted: 19 May 2009
Andres Musalem and Yogesh V. Joshi
Universidad de Chile and University of Maryland - Department of Marketing

Abstract:

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Customer relationship management, competitive strategy, game theory, customer lifetime value, customer equity, customer acquisition, customer development, customer retention, services marketing, relationship marketing