Ritu Agarwal

University of Maryland - Robert H. Smith School of Business

Chair of Information Systems and Department Chair of DOIT

College Park, MD 20742-1815

United States

  • University of Maryland - Robert H. Smith School of Business

SCHOLARLY PAPERS

42

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32

Scholarly Papers (42)

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1.

The Performance Effects of Coaching: A Multilevel Analysis Using Heirarchical Linear Modeling

Robert H. Smith School Research Paper No. RHS 06-031
Number of pages: 43 Posted: 24 Jul 2006
Ritu Agarwal, Corey M. Angst and Massimo Magni
University of Maryland - Robert H. Smith School of Business, IT, Analytics, and Operations department and Bocconi University - Department of Management and Technology
Downloads 1,833 (15,607)
Citation 4

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LMX, HLM, Coaching, Behavior, Performance, Job Satisfaction

2.

Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality?

MIS Quarterly 39(3), p. 565-589, September 2015., Fox School of Business Research Paper No. 15-065, Robert H. Smith School Research Paper No. RHS 2629837
Number of pages: 50 Posted: 13 Jul 2015 Last Revised: 16 Dec 2016
Guodong (Gordon) Gao, Brad N. Greenwood, Ritu Agarwal and Jeffrey McCullough
Johns Hopkins University - Carey Business School, George Mason University - Department of Information Systems and Operations Management, University of Maryland - Robert H. Smith School of Business and University of Michigan
Downloads 906 (44,346)
Citation 26

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online ratings, physician quality, online word-of-mouth, professional services, informativeness

3.

Online Infomediaries and Price Discrimination: Evidence from the Auto-Retailing Sector

Number of pages: 45 Posted: 11 Apr 2005 Last Revised: 30 Aug 2014
Siva Viswanathan, Jason Kuruzovich, Sanjay Gosain and Ritu Agarwal
University of Maryland - Robert H. Smith School of Business, Rensselaer Polytechnic Institute, University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 669 (66,164)
Citation 6

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Online Intermediaries, E-Commerce, Price Discrimination, Internet Retailing, Infomediaries

4.

Wireless Communication's Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System

Robert H. Smith School Research Paper No. RHS-06-012
Number of pages: 14 Posted: 26 May 2006
Jason Kuruzovich, Corey M. Angst, Samer Faraj and Ritu Agarwal
Rensselaer Polytechnic Institute, IT, Analytics, and Operations department, University of Maryland - Decision and Information Technologies Department and University of Maryland - Robert H. Smith School of Business
Downloads 636 (70,583)
Citation 1

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Wireless, VoIP, Workflow, BPR, Nurse Call System, Value

5.

Reciprocity or Self-Interest? Leveraging Digital Social Connections for Healthy Behavior

Management Information Systems Quarterly, 46(1), 2022
Number of pages: 68 Posted: 11 May 2018 Last Revised: 14 Jun 2023
Che-Wei Liu, Guodong (Gordon) Gao and Ritu Agarwal
Indiana University Bloomington - Kelley School of Business, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 551 (84,453)
Citation 1

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Reciprocity, self-interest, healthy behavior, social connections, social closeness, social exchange theory

6.

Competing 'Creatively' in Online Markets: Evidence from Sponsored Search

Robert H. Smith School Research Paper No. RHS 06-064
Number of pages: 41 Posted: 27 Nov 2007 Last Revised: 03 Aug 2014
Animesh Animesh, Siva Viswanathan and Ritu Agarwal
McGill University, University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 548 (84,993)
Citation 2

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Sponsored Search, Digital Competition, Online Markets, Online Advertising, Differentiation Strategies

7.

How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking

Robert H. Smith School Research Paper No. RHS 2778683
Number of pages: 51 Posted: 12 May 2016 Last Revised: 25 Jan 2019
Aishwarya Shukla, Guodong (Gordon) Gao and Ritu Agarwal
Simon Fraser University, Beedie School of Business, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 525 (89,642)
Citation 1

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Online ratings, consumer decision making, physician quality, online word-of-mouth, natural experiment, consideration set, location choice

8.

Social Interactions and the 'Digital Divide': Explaining Regional Variations in Internet Use

Robert H. Smith School Research Paper No. RHS 06-024
Number of pages: 30 Posted: 09 Sep 2005
Ritu Agarwal, Animesh Animesh and Kislaya Prasad
University of Maryland - Robert H. Smith School of Business, McGill University and Florida State University - Department of Economics
Downloads 488 (97,999)
Citation 8

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peer effects, social influence, regional variation, Internet use, digital divide

9.

Catch Me If You Can — Detecting Fraudulent Online Reviews of Doctors Using Deep Learning

Number of pages: 38 Posted: 24 Feb 2019
Aishwarya Shukla, Weiguang Wang, Guodong (Gordon) Gao and Ritu Agarwal
Simon Fraser University, Beedie School of Business, University of Rochester - Simon Business School, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 456 (106,287)
Citation 6

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Deep Learning, Online Reviews, Fraud Detection, Human Biases, Healthcare

10.

Friend or Foe? The Interaction Between Human and Artificial Intelligence on Performance in Medical Chart Coding

Number of pages: 54 Posted: 24 Jun 2019 Last Revised: 30 Mar 2023
Weiguang Wang, Guodong (Gordon) Gao and Ritu Agarwal
University of Rochester - Simon Business School, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 391 (127,048)
Citation 2

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artificial intelligence, productivity, worker skills, healthcare, medical coding

11.

Getting Personal About Electronic Health Records: Modeling the Beliefs of Personal Health Record Users and Non-Users

Robert H. Smith School Research Paper No. RHS-06-007
Number of pages: 30 Posted: 17 May 2006
Corey M. Angst and Ritu Agarwal
IT, Analytics, and Operations department and University of Maryland - Robert H. Smith School of Business
Downloads 351 (143,259)
Citation 1

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Electronic Health Record, EHR, Personal Health Record, PHR, Health Information Technology, HIT, Cognitive Schema, Mental Model

12.

Matching Platforms and HIV Incidence: An Empirical Investigation of Race, Gender, and Socio-Economic Status

Management Science, Forthcoming, Robert H. Smith School Research Paper No. RHS 2634667, Fox School of Business Research Paper No. 15-069
Number of pages: 45 Posted: 24 Jul 2015 Last Revised: 16 Dec 2016
Brad N. Greenwood and Ritu Agarwal
George Mason University - Department of Information Systems and Operations Management and University of Maryland - Robert H. Smith School of Business
Downloads 341 (147,844)
Citation 10

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public health, two sided matching, platforms, natural experiment, HIV, digital divide

13.

Advertising or Price? The Efficacy of Quality Informational Cues in Online Sponsored Search Markets

Number of pages: 49 Posted: 27 Nov 2007
Animesh Animesh, Siva Viswanathan and Ritu Agarwal
McGill University, University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 314 (161,395)

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Sponsored Search, Quality Signal, Online Advertising, Online Markets, Information Asymmetry

14.

Overcoming Personal Barriers to Adoption When Technology Enables Information to Be Available to Others

Robert H. Smith School Research Paper No. RHS 06-033
Number of pages: 22 Posted: 04 Aug 2006
Corey M. Angst and Ritu Agarwal
IT, Analytics, and Operations department and University of Maryland - Robert H. Smith School of Business
Downloads 305 (166,387)
Citation 8

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Privacy, ELM, EHR, CFIP, Attitude

15.

Patients Take Control: Individual Empowerment with Personal Health Records

Robert H. Smith School Research Paper No. RHS-06-013
Number of pages: 21 Posted: 26 May 2006
Corey M. Angst and Ritu Agarwal
IT, Analytics, and Operations department and University of Maryland - Robert H. Smith School of Business
Downloads 300 (169,324)
Citation 1

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Electronic health records, health information technology, e-health, EHR,PHR

16.

Seller Search and Market Outcomes in Online Auctions

Number of pages: 36 Posted: 17 Sep 2008 Last Revised: 09 Jun 2010
Jason Kuruzovich, Siva Viswanathan and Ritu Agarwal
Rensselaer Polytechnic Institute, University of Maryland - Robert H. Smith School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 285 (178,672)
Citation 2

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seller search, online auctions, sequential auctions, online channels

17.

Unraveling the 'Social' in Social Norms: The Conditioning Effect of User Connectivity

Information Systems Research, 30(4), 2019
Number of pages: 42 Posted: 22 Mar 2017 Last Revised: 14 Jun 2023
Che-Wei Liu, Guodong (Gordon) Gao and Ritu Agarwal
Indiana University Bloomington - Kelley School of Business, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 275 (185,259)
Citation 2

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Social norms, social connections, goal setting, goal attainment, goal setting theory, heterogeneous treatment effect

18.

An Empirical Examination of the Importance of Defining the Phr for Research and for Practice

Robert H. Smith School Research Paper No. RHS-06-011
Number of pages: 24 Posted: 26 May 2006
Corey M. Angst, Ritu Agarwal and Janelle Downing
IT, Analytics, and Operations department, University of Maryland - Robert H. Smith School of Business and University of Maryland - Decision and Information Technologies Department
Downloads 273 (186,601)
Citation 9

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PHR, EHR, Personal Health Record, Electronic Health Record, Beliefs, Attitudes

19.

Central and Peripheral Routes to Sustained Technology Usage

Robert H. Smith School Research Paper No. RHS 06-014
Number of pages: 24 Posted: 26 May 2006
Corey M. Angst and Ritu Agarwal
IT, Analytics, and Operations department and University of Maryland - Robert H. Smith School of Business
Downloads 194 (258,539)
Citation 2

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attitude, behavior, compliance, identification, internalization, ELM, CRM, IT use

20.

The Value of Virtual Engagement: Evidence from a Running Platform

Management Science, Forthcoming
Number of pages: 63 Posted: 01 Dec 2020 Last Revised: 15 Jun 2023
Che-Wei Liu, Weiguang Wang, Guodong (Gordon) Gao and Ritu Agarwal
Indiana University Bloomington - Kelley School of Business, University of Rochester - Simon Business School, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 193 (259,756)

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virtual race, digital platform, user engagement, social interaction, healthy behavior

21.

How mHealth Helps Informationally Disadvantaged Mothers: The Role of Family Information Provision and Family Structure

Number of pages: 52 Posted: 19 May 2018 Last Revised: 24 Mar 2023
Weiguang Wang, Yanfang Su, Guodong (Gordon) Gao and Ritu Agarwal
University of Rochester - Simon Business School, Veritas Health Systems - Washington Office, Johns Hopkins University - Carey Business School and University of Maryland - Robert H. Smith School of Business
Downloads 177 (280,515)

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mHealth, Healthcare, Social Support, Cesarean Section, Field Experiment

22.

Proceedings of the 11th Conference on Health IT & Analytics

Number of pages: 43 Posted: 08 Jun 2021
Ritu Agarwal, Guodong (Gordon) Gao, Kenyon Crowley and Jeffrey McCullough
University of Maryland - Robert H. Smith School of Business, Johns Hopkins University - Carey Business School, University of Maryland - Robert H. Smith School of Business and University of Michigan
Downloads 174 (284,800)

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Health Information Technology, Health Informatics, Artificial Intelligence, Digital Health, Healthcare

23.

The Role of Individual and Organizational Expertise in the Adoption of New Practices

Number of pages: 55 Posted: 19 May 2018
Brad N. Greenwood, Ritu Agarwal, Rajshree Agarwal and Anandasivam Gopal
George Mason University - Department of Information Systems and Operations Management, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business and Nanyang Business School
Downloads 153 (319,223)
Citation 6

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information adoption, physician decision making, expert decision making, deliberate practice, healthcare, medical guidelines

24.

The When and Why of Abandonment: The Role of Organizational Differences in Medical Technology Lifecycles

Fox School of Business Research Paper No. 16-003, Robert H. Smith School Research Paper No. RHS 2711924
Number of pages: 36 Posted: 08 Jan 2016 Last Revised: 16 Dec 2016
Brad N. Greenwood, Ritu Agarwal, Rajshree Agarwal and Anandasivam Gopal
George Mason University - Department of Information Systems and Operations Management, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business and Nanyang Business School
Downloads 137 (346,765)
Citation 5

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technology abandonment, organizational incentives, norms of science, financial incentives, healthcare, medical devices, medical guidelines, econometric analysis

25.

Digital Transformation: A Path to Economic and Societal Value

Revista CEA, Vol. 6, No. 12, 2020
Number of pages: 4 Posted: 06 Oct 2020
Ritu Agarwal
University of Maryland - Robert H. Smith School of Business
Downloads 126 (369,495)

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Digital transformation, Business Value, Societal Value

26.

Personal Research, Second Opinions, and the Diagnostic Effort of Experts

Journal of Economic Behavior and Organization, Vol. 158, 2019
Number of pages: 81 Posted: 17 Jul 2016 Last Revised: 14 Jun 2023
Ritu Agarwal, Che-Wei Liu and Kislaya Prasad
University of Maryland - Robert H. Smith School of Business, Indiana University Bloomington - Kelley School of Business and University of Maryland - Robert H. Smith School of Business
Downloads 103 (427,510)
Citation 4

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Expert services, information acquisition, personal research, second opinions, credence goods

27.

Proceedings of the 10th Conference on Health IT & Analytics

Number of pages: 34 Posted: 16 Jul 2020
Ritu Agarwal, Guodong (Gordon) Gao, Kenyon Crowley and Jeffrey McCullough
University of Maryland - Robert H. Smith School of Business, Johns Hopkins University - Carey Business School, University of Maryland - Robert H. Smith School of Business and University of Michigan
Downloads 91 (464,046)

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Health Information Technology, Health Economics, Health Analytics, Healthcare, Information Systems, Artificial Intelligence

28.

Data Science for Health Equity: Perils and Promise of AI/ML in Healthcare

Number of pages: 16 Last Revised: 24 May 2023
Ritu Agarwal, Margret Bjarnadottir, Jessica Clark, Lauren Rhue and Guodong (Gordon) Gao
University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business and Johns Hopkins University - Carey Business School
Downloads 61 (580,811)

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Algorithmic Fairness, Machine Learning Bias, Healthcare

29.

Assessing a Firm’s Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability

Agarwal, R. and Venkatesh, V. “Assessing a Firm’s Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability,” Information Systems Research (13:2), 2002, 168-186. https://doi.org/10.1287/isre.13.2.168.84
Number of pages: 39 Posted: 18 Apr 2022
Ritu Agarwal and Viswanath Venkatesh
University of Maryland - Robert H. Smith School of Business and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 27 (799,179)
Citation 8

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30.

A Control Theory Perspective on Agile Methodology Use and Changing User Requirements

Maruping, L.M., Venkatesh, V., and Agarwal, R. “A Control Theory Perspective on Agile Methodology Use and Changing User Requirements,” Information Systems Research (20:3), 2009, 377-399.
Number of pages: 44 Posted: 20 Apr 2022
Likoebe M. Maruping, Viswanath Venkatesh and Ritu Agarwal
Georgia State University, Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Maryland - Robert H. Smith School of Business
Downloads 14 (908,045)
Citation 5

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31.

Turning Visitors into Customers: A Usability-Centric Perspective on Purchase Behavior in Electronic Channels

Venkatesh, V. and Agarwal, R. 'Turning Visitors into Customers: A Usability-centric Perspective on Purchase Behavior in Electronic Channels,' Management Science (52:3), 2006, 367-382.
Number of pages: 44 Posted: 20 Apr 2022
Viswanath Venkatesh and Ritu Agarwal
Virginia Polytechnic Institute and State University - Pamplin College of Business and University of Maryland - Robert H. Smith School of Business
Downloads 10 (947,111)
Citation 8

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32.

Technology-Enabled Transformations in U.S. Health Care: Early Findings on Personal Health Records and Individual Use

Posted: 26 Sep 2008
Ritu Agarwal and Corey M. Angst
University of Maryland - Robert H. Smith School of Business and IT, Analytics, and Operations department

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Health Information Technology, Personal Health Records, Electronic Health Records, Electronic Medical Records, HIT, PHR, EHR, EMR, eHealth

33.

Wireless Communication Role in Patient Response Time: A Study of Vocera Integration with a Nurse Call System

Posted: 25 Sep 2008
Jason Kuruzovich, Corey M. Angst, Samer Faraj and Ritu Agarwal
Rensselaer Polytechnic Institute, IT, Analytics, and Operations department, University of Maryland - Decision and Information Technologies Department and University of Maryland - Robert H. Smith School of Business

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34.

The Autonomy-Control Dilemma: Motivation, Ability and the Adoption of Electronic Health Record Systems by Physician Practices

Posted: 25 Sep 2008
Abhay Mishra, Ritu Agarwal, Catherine Anderson and Corey M. Angst
affiliation not provided to SSRN, University of Maryland - Robert H. Smith School of Business, affiliation not provided to SSRN and IT, Analytics, and Operations department

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Electronic Health Record System, EHR, Ability, Motivation, Motivation-Ability Framework, Self Determination Theory (SDT), Adoption, Physician Practices, Health IT

35.

Determinants of Willingness to Voluntarily Disclose Quality of Care Information among California Hospitals

Posted: 25 Sep 2008
Ritu Agarwal, Corey M. Angst, Guodong Gao, Jiban Khuntia and R. Adams Dudley
University of Maryland - Robert H. Smith School of Business, IT, Analytics, and Operations department, affiliation not provided to SSRN, University of Maryland - Decision and Information Technologies Department and University of California, San Francisco (UCSF) - Institute for Health Policy Studies

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Quality Disclosure, CHART, HIT, Transparency Initiatives

36.

The Performance Impacts of Coaching: A Multilevel Analysis using Hierarchical Linear Modeling

Posted: 25 Sep 2008
Ritu Agarwal, Corey M. Angst and Massimo Magni
University of Maryland - Robert H. Smith School of Business, IT, Analytics, and Operations department and Bocconi University - Department of Management and Technology

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HLM, coaching, job satisfaction

37.

Propensity, Susceptibility, Infectiousness, and Proximity: Predicting Organizational Diffusion of Electronic Medical Records

Posted: 25 Sep 2008
Corey M. Angst, Ritu Agarwal and Vallabh Sambamurthy
IT, Analytics, and Operations department, University of Maryland - Robert H. Smith School of Business and Michigan State University - Department of Accounting & Information Systems

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electronic medical record, diffusion, propensity, susceptibility, infectiousness, spatial proximity

38.

Adoption of Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Individual Persuasion

Posted: 25 Sep 2008
Corey M. Angst and Ritu Agarwal
IT, Analytics, and Operations department and University of Maryland - Robert H. Smith School of Business

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Privacy, ELM, EHR, CFIP, Attitude

39.

Bid or Buy? Individual Shopping Traits as Predictors of Strategic Exit in Online Auctions

Posted: 25 Sep 2008
Corey M. Angst, Ritu Agarwal and Jason Kuruzovich
IT, Analytics, and Operations department, University of Maryland - Robert H. Smith School of Business and Rensselaer Polytechnic Institute

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Shopping traits, behavioral predictors, auctions, online auctions, strategic exit, Buy-it-Now, impulse buying, trait competitiveness, hedonic need, product knowledge

40.

Reconceptualizing Compatibility Beliefs in Technology Acceptance

Posted: 25 Sep 2008
Elena Karahanna, Ritu Agarwal and Corey M. Angst
University of Georgia - C. Herman and Mary Virginia Terry College of Business, University of Maryland - Robert H. Smith School of Business and IT, Analytics, and Operations department

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compatibility, technology acceptance

41.

Multilevel Investigation of Influence and Extensiveness of Individual Technology Use

Posted: 24 Sep 2008 Last Revised: 25 Sep 2008
Corey M. Angst, Ritu Agarwal and Massimo Magni
IT, Analytics, and Operations department, University of Maryland - Robert H. Smith School of Business and Bocconi University - Department of Management and Technology

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multilevel analysis, IT use, longitudinal, ELM, compliance, identification, internalization

42.

Marketspace or Marketplace? Online Information Search and Channel Outcomes in Auto Retailing

Posted: 17 Sep 2008
Jason Kuruzovich, Siva Viswanathan, Ritu Agarwal, Sanjay Gosain and Scott M. Weitzman
Rensselaer Polytechnic Institute, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business, University of Maryland - Robert H. Smith School of Business and Volkswagen of America

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Online Infomediaries, Information Need Fulfillment, Auto Retailing, Value Chain

Other Papers (1)

Total Downloads: 94
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1.

Proceedings of the 9th Conference on Health IT & Analytics (CHITA 2018)

Number of pages: 28 Posted: 05 Dec 2019 Last Revised: 20 Dec 2019
Ritu Agarwal, Guodong (Gordon) Gao, Kenyon Crowley and Jeffrey McCullough
University of Maryland - Robert H. Smith School of Business, Johns Hopkins University - Carey Business School, University of Maryland - Robert H. Smith School of Business and University of Michigan
Downloads 94 (637,145)

Abstract:

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Health Information Technology, Health Economics, Health Analytics, Healthcare, Information Systems