Paulo Goes

University of Arizona - Department of Management Information Systems

Salter Professor and Department Head

AZ

United States

SCHOLARLY PAPERS

10

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CITATIONS
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Top 38,046

in Total Papers Citations

13

Scholarly Papers (10)

1.

Do Incentive Hierarchies Induce User Effort? Evidence from an Online Knowledge Exchange

Forthcoming, Information Systems Research
Number of pages: 37 Posted: 23 Mar 2014 Last Revised: 07 Aug 2016
Paulo Goes, Chenhui Guo and Mingfeng Lin
University of Arizona - Department of Management Information Systems, Michigan State University - Department of Accounting & Information Systems and Scheller College of Business, Georgia Institute of Technology
Downloads 293 (102,736)
Citation 5

Abstract:

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online knowledge exchange; motivation; status; incentive hierarchy; goals; effort; user-generated content

2.

Production of Online Word-of-Mouth: Peer Effects and the Moderation of User Characteristics

Production and Operations Management, 28(7): 1621-1640
Number of pages: 44 Posted: 17 Jan 2017 Last Revised: 16 Jul 2019
Purdue University - Krannert School of Management, University of Arizona - Department of Management Information Systems, Purdue University - Krannert School of Management and University of Arizona - Department of Management Information Systems
Downloads 233 (130,361)

Abstract:

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online reviews, user-generated content, peer effects, natural experiments

3.

Does Information Really 'Unravel'? Understanding Factors That Motivate Sellers to Seek Third-Party Certifications in an Online Labor Market

NET Institute Working Paper No. 12-02
Number of pages: 32 Posted: 24 Oct 2012 Last Revised: 03 Dec 2012
Paulo Goes and Mingfeng Lin
University of Arizona - Department of Management Information Systems and Scheller College of Business, Georgia Institute of Technology
Downloads 181 (165,260)

Abstract:

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third-party certification, quality disclosure, information asymmetry, signaling, information unraveling, cascading, online labor markets, online outsourcing

4.

Moving from Data-Constrained to Data-Enabled Research: Experiences and Challenges in Collecting, Validating, and Analyzing Large-Scale E-Commerce Data

Statistical Sciences, Forthcoming
Number of pages: 36 Posted: 14 Nov 2006
Indian School of Business, University of Arizona - Department of Management Information Systems, University of Connecticut - Department of Operations & Information Management and University of Connecticut - Department of Operations & Information Management
Downloads 180 (166,093)

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Large scale Internet data, web crawling agents, online auctions, music file sharing

5.

When More Is Less: Field Evidence on Unintended Consequences of Multitasking

Management Science, Forthcoming
Number of pages: 46 Posted: 16 Feb 2017
University of Arizona - Department of Management Information Systems, Florida State University, Scheller College of Business, Georgia Institute of Technology and City University of Hong Kong (CityUHK)
Downloads 133 (214,168)

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Multitasking, Customer Satisfaction, Service Operations, Information Systems

6.

When is the Right Time to Refresh Knowledge Discovered From Data?

Operations Research 61(1), 2013
Number of pages: 57 Posted: 12 Jul 2013
Xiao Fang, Olivia R. Liu Sheng and Paulo Goes
Lerner College of Business and Economics, University of Delaware, University of Utah - David Eccles School of Business and University of Arizona - Department of Management Information Systems
Downloads 115 (238,990)

Abstract:

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data mining, knowledge management, knowledge refreshing, Markov decision process, big data analytics

7.

How Good is the Generalized Second-Price Mechanism?

Proceedings of 20th Workshop on Information Technologies and Systems, 2010
Number of pages: 6 Posted: 02 Jan 2011
Linjing Li, Daniel Dajun Zeng and Paulo Goes
Chinese Academy of Sciences (CAS) - Institute of Automation, University of Arizona - Department of Management Information Systems and University of Arizona - Department of Management Information Systems
Downloads 55 (369,813)

Abstract:

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GSP, VCG, Mechanism Design, Weak Revenue Equivalence, Keyword Auction

8.

Matching Customer Inquiry with Agent Specialty: A Text-Analytic Framework to Reduce Routing Transfer Rates in Online Service Centers

Posted: 01 Nov 2017 Last Revised: 27 Apr 2018
Paulo Goes, Noyan Ilk and Guangzhi Shang
University of Arizona - Department of Management Information Systems, Florida State University and Florida State University - College of Business

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9.

Reviving Order Online: Effects of the Social Media Mobile Apps as a Marketing Channel

Posted: 23 Aug 2016 Last Revised: 16 Aug 2018
Chenhui Guo, Bin Zhang, Xi Chen and Paulo Goes
Michigan State University - Department of Accounting & Information Systems, University of Arizona - Eller College of Management, Zhejiang University - School of Management and University of Arizona - Department of Management Information Systems

Abstract:

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social media mobile apps, marketing channels, hotel demand, spillover effect, cannibalization effect, econometric modeling

10.

Social Influence in Freemium Environments: Understanding Its Effect on Willingness to Play and Willingness to Pay in Online Social Games

Posted: 06 Nov 2015 Last Revised: 15 Aug 2018
Chenhui Guo, Xi Chen, Cheng Zhang and Paulo Goes
Michigan State University - Department of Accounting & Information Systems, Zhejiang University - School of Management, Fudan University and University of Arizona - Department of Management Information Systems

Abstract:

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online social game, freemium model, premium features, social networks, social influence, reflection problem, simultaneity, fixed effects type II Tobit model, instrument variables method