Haofeng Jin

Zhejiang University - School of Management

Hangzhou, Zhejiang Province 310058

China

SCHOLARLY PAPERS

1

DOWNLOADS

25

TOTAL CITATIONS

0

Scholarly Papers (1)

1.

The Direct Effect of Managerial Responses: When Politeness Backfires

Number of pages: 53 Posted: 10 Apr 2025
Haofeng Jin, Lili Wang, Yayuan Liu and Tong Yu
Zhejiang University - School of Management, affiliation not provided to SSRN, Zhejiang University and affiliation not provided to SSRN
Downloads 25 (1,092,643)

Abstract:

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online reviews, managerial responses, review updates, politeness, persuasion