Roberta Minazzi

University of Insubria

via Sant'Abbondio, 9

Como, 22100 22100

Italy

http://www.uninsubria.it

IULM University - Milan

Assistant Professor

Milano, Via Carlo Bo, 1-20143

Italy

  • University of Insubria

  • IULM University - Milan

SCHOLARLY PAPERS

3

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Scholarly Papers (3)

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1.

Customer Loyalty in the Airline Industry: Frequent Flyers Programs

Working Paper No. 5, 2003
Number of pages: 33 Posted: 10 Jul 2005
Roberta Minazzi
University of Insubria
Downloads 2,302 (10,016)

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Loyalty, airlines, frequent flyer's programs

2.

Hotels Quality Programs

Working Paper No. 14, 2005
Number of pages: 20 Posted: 11 Sep 2009
Roberta Minazzi
University of Insubria
Downloads 581 (73,471)

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ISO 9000, service quality, hospitality industry

3.

Hotel Selection: The Evaluation of Competitive Alternatives and Their Impact on Guests’ Service Expectations

Proceedings of the 21th International Conference on Excellence in Service, Le Cnam, Paris, France, 30-31st August 2018, pp. 501-509
Number of pages: 9 Posted: 20 Nov 2019
Aurelio G. Mauri, Roberta Minazzi, Stanislav Hristov Ivanov and Stanislav Hristov Ivanov
Università IULM, University of Insubria and ZangadorZangador Research institute
Downloads 55 (563,052)

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hotel selection, competitors, expected service, hospitality